Customer Service Supervisor (Hiring Immediately)

JR United Kingdom; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a passionate Customer Service Supervisor to lead their Birmingham team. This exciting role involves coaching and developing staff, managing shifts, and ensuring exceptional customer service. With a commitment to fostering a positive environment, you'll celebrate team successes and motivate individuals. Enjoy flexible hours, weekly pay plus tips, and a range of benefits including an annual bonus and discounts. Join a company that values diversity and inclusion while offering opportunities for personal and professional growth.

Benefits

Weekly pay plus tips

Access to earnings before payday

Annual bonus opportunity

Flexible hours

Free food on shift

Discounts outside work

Paid parental leave

Pension

Training

Gym memberships

Qualifications

• Experience in coaching and developing team members.
• Strong understanding of restaurant operations and financials.

Responsibilities

• Manage shifts and ensure adequate team coverage.
• Support team development and uphold service standards.

Skills

Team Support

Shift Planning

Customer Service

Financial Management

Job description

Job Title: Customer Service Supervisor (Hiring Immediately), Birmingham

Client: Wagamama

Location: Birmingham, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

2

Posted:

08.05.2025

Expiry Date:

22.06.2025

Job Description:

Customer Service Supervisor | Birmingham | Full Time

Wagamama is seeking a dedicated Customer Service Supervisor to join our team in Birmingham. Our restaurant is located at [specific address if available].

As a Customer Service Supervisor, you will be a leader committed to creating a positive environment for our guests and team members. Your role involves coaching and developing your team, supporting restaurant operations, and ensuring excellent customer service.

Responsibilities include:

• Supporting and developing team members to uphold high standards
• Managing shifts, scheduling, and ensuring adequate coverage
• Overseeing labor and rotas, understanding financial performance
• Celebrating team successes and recognizing individual needs

We are looking for someone who:

• Is passionate about team support, training, and development
• Has experience in shift planning and team coaching
• Understands financial aspects of restaurant management
• Enjoys celebrating success and motivating teams

Benefits:

• Weekly pay plus tips
• Access up to 30% of earnings before payday with Wagestream
• £1000 annual bonus opportunity
• Flexible hours
• Free food on shift and discounts outside work
• Family-friendly policies, including paid parental leave
• Opportunities to experience new menus and participate in company events
• Additional benefits: pension, holiday, training, discounts, gym memberships, long service awards

Additional Information:

Wagamama is committed to diversity and inclusion as a Disability Confident employer. Due to the location, successful candidates will need to apply for an airport pass (paid for by Wagamama), which involves providing references and a DBS check. If unable to obtain a pass, alternative roles may be available nearby.

*All tips are distributed to team members and are at guest discretion. Tips are not considered wages and are not guaranteed.