Customer Service Supervisor (Hiring Immediately)

JR United Kingdom; Coventry; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Supervisor to join their Coventry team. This role involves leading and motivating a customer service team, ensuring high standards of service, and managing daily operations. The successful candidate will play a key role in staff training and development, fostering an environment of excellence and teamwork. With competitive pay, flexible hours, and opportunities for career growth, this position is perfect for someone passionate about customer service and team leadership. If you thrive in a dynamic environment and are ready to make a difference, this opportunity is for you.

Benefits

Competitive Pay

Tips

Flexible Hours

Staff Discounts

Career Development Opportunities

Qualifications

• Experience in hospitality or retail supervisory roles is essential.
• Strong communication and leadership skills are required.

Responsibilities

• Lead and motivate the customer service team to deliver exceptional service.
• Ensure smooth daily operations and resolve customer issues promptly.

Skills

Customer Service

Leadership

Communication

Education

Experience in Supervisory Role

Job description

Job Title: Customer Service Supervisor (Hiring Immediately), Coventry

Client: Wagamama

Location: Coventry, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Details

Job Views: 2

Posted: 08.05.2025

Expiry Date: 22.06.2025

Job Description

Role: Customer Service Supervisor

Wagamama is seeking a dedicated Customer Service Supervisor to join our team in Coventry. The successful candidate will be responsible for overseeing daily operations, supporting team development, and ensuring excellent customer service standards.

Responsibilities

1. Lead and motivate the customer service team to deliver exceptional service.
2. Support in training and coaching staff to improve performance.
3. Ensure smooth daily operations and resolve any customer issues promptly.
4. Assist in managing shift planning and staffing requirements.
5. Maintain high standards of cleanliness, safety, and hygiene.

Qualifications

1. Previous experience in a supervisory role in a hospitality or retail environment.
2. Excellent communication and leadership skills.
3. Ability to work flexible hours, including weekends and holidays.
4. EU work permit required.

Additional Information

Wagamama offers competitive pay, tips, flexible hours, staff discounts, and career development opportunities. Successful applicants will need to apply for an airport pass and complete necessary background checks, including providing references and a DBS check.