Customer Service Supervisor (Hiring Immediately)

JR United Kingdom; Watford; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is on the lookout for a passionate Front of House Manager to join their vibrant team. This role involves leading a dedicated team, ensuring high standards, and enhancing guest experiences. With a focus on coaching and development, you will drive operational success while enjoying a range of perks, including flexible hours and generous bonuses. This is an exciting opportunity to be part of a dynamic environment that values individuality and teamwork, making a significant impact on both staff and guests alike.

Benefits

Weekly pay plus tips

Access to earnings before payday

£1000 annual bonus opportunity

Flexible hours

Free on-shift food

50% off outside of work

Family-friendly policies

Early access to new menus

Wagamama parties

Recognition programme

Qualifications

• Experience in managing teams and maintaining high standards.
• Proficient in shift planning and restaurant financials.

Responsibilities

• Lead and create a positive environment for guests and team members.
• Drive restaurant performance and support team development.

Skills

Team Leadership

Shift Planning

Restaurant Financial Management

Coaching and Development

Job description

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Customer Service Supervisor (Hiring Immediately), Watford, Hertfordshire

Client: Wagamama

Location: Watford, Hertfordshire, United Kingdom

Job Category: Other

-

EU work permit required:

Yes

Job Views:

2

Posted:

08.05.2025

Expiry Date:

22.06.2025

Job Description:

Front of House Manager | Location York Designer Outlet | Full Time

Please note that this role is based at Wagamama York Designer Outlet (Unit 201-202 St Nicholas Ave, York YO19 4TA).

At Wagamama, we celebrate individuality and diversity, valuing personality over perfection — we call it be you, be Wagamama. With over 165 restaurants across the UK and Ireland, we are seeking a Front of House Manager to join us on our journey to nourish from bowl to soul.

The Role:

As a Front of House Manager, you will lead with passion, creating a positive environment for guests and team members. You will support ongoing coaching and development, drive restaurant performance, and deliver excellent results.

We are looking for someone who:

• Is passionate about supporting and developing their team, maintaining high standards
• Has experience in shift planning and management, and enjoys working with and coaching their team
• Has experience in managing labour, rotas, and understands restaurant financials
• Loves celebrating team successes and recognizing individual needs

What’s in it for you:

• Weekly pay plus tips
• Access up to 30% of earnings before payday with Wagestream
• £1000 annual bonus opportunity
• Flexible hours to support side interests
• Free on-shift food and 50% off outside of work
• Industry-leading family-friendly policies, including 26 weeks full pay and 13 weeks half pay for expectant or adopting parents
• Early access to new menus
• Wagamama parties and VIP guest events
• Recognition through our nationwide programme

Additionally, we offer pension schemes, holiday, training, cycle-to-work schemes, discounts, gym memberships, and long service awards.

Be You, Be Wagamama:

Wagamama is proudly part of the Disability Confident scheme.

As this role is based at an airport, successful applicants will need to apply for an airport pass (paid for by Wagamama). The process includes providing five years of references and completing a DBS check. If a pass cannot be obtained, we will consider roles at nearby non-airport locations.

*Tips are 100% for our teams; amounts vary by restaurant. Tips are discretionary and not considered wages or guaranteed.