Customer Service Supervisor (Hiring Immediately)

JR United Kingdom; Hemel Hempstead; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a dynamic Front of House Manager to join their vibrant team. This role involves leading a passionate team, ensuring exceptional guest experiences, and driving restaurant performance. The ideal candidate will have a strong background in hospitality management and a knack for team development. With a focus on individuality and personal growth, this position offers a unique opportunity to thrive in a supportive environment. Join a company that values its people and celebrates success, where you can truly be yourself and make a significant impact.

Benefits

Weekly Pay and Tips

Access to Earnings Before Payday

Annual Bonus Opportunity

Flexible Hours

Free On-Shift Food

50% Discount Outside of Work

Family-Friendly Policies

Pension Scheme

Gym Memberships

Long Service Awards

Qualifications

• Experience in managing teams and supporting their development.
• Strong understanding of restaurant financials and shift management.

Responsibilities

• Lead and develop a passionate team to create a positive guest experience.
• Manage staffing, labor, and ensure high performance in the restaurant.

Skills

Team Development

Shift Planning

Financial Management

Customer Service

Education

Experience in Hospitality Management

Job description

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Customer Service Supervisor (Hiring Immediately), Hemel Hempstead

Client: Wagamama

Location: Hemel Hempstead, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

2

Posted:

08.05.2025

Expiry Date:

22.06.2025

Job Description:

Front of House Manager | Location York Designer Outlet | Full Time

Please note that this role is based at Wagamama York Designer Outlet (Unit 201-202 St Nicholas Ave, York YO19 4TA).

At Wagamama, we celebrate individuality and value personality over perfection—it's all about being you, being Wagamama. With over 165 restaurants across the UK and Ireland, we are seeking a Front of House Manager to join us on our journey to nourish both body and soul.

The Role:

As a Front of House Manager, you will lead with passion, creating a positive environment for guests and team members alike. You will support in coaching and developing your team to excel while driving restaurant performance and achieving excellent results.

We are looking for someone who:

• Is passionate about supporting and developing their team to uphold high standards
• Has experience in shift planning and management, ensuring adequate staffing and team coaching
• Has experience managing labor, rotas, and understands restaurant financials
• Loves celebrating success and recognizing individual drives and needs

What We Offer:

• Weekly pay and tips
• Access up to 30% of earnings before payday via Wagestream
• £1000 annual bonus opportunity
• Flexible hours to support your side hustle
• Free on-shift food and 50% discount outside of work
• Industry-leading family-friendly policies including 26 weeks full pay and 13 weeks half pay for expectant or adopting parents
• Opportunity to try new menus first
• Wagamama parties with VIP guests
• Recognition as a nationwide 'Love Above the Door' legend

Additional benefits include pension scheme, holiday, training, cycle to work scheme, retail and leisure discounts, gym memberships, and long service awards.

Be You, Be Wagamama:

Wagamama is proudly part of the Disability Confident scheme.

As this role is airport-based, successful applicants will need to apply for an airport pass (paid for by Wagamama). This process requires five years of continuous references and a DBS check. If a pass cannot be obtained, we will consider roles in nearby non-airport locations.

*100% of tips go to our teams. Tips vary by restaurant and are at guests' discretion. Tips are not considered wages and are not guaranteed.