Customer Service Supervisor (Hiring Immediately)

JR United Kingdom; Maidstone; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a passionate Front of House Manager to create a positive environment for guests and team members alike. This exciting role involves coaching and developing your team, managing shifts, and driving restaurant performance. With a commitment to individuality and diversity, the company offers a supportive culture where your contributions will be valued. Enjoy flexible hours, competitive pay, and a range of perks including a yearly bonus and free meals. If you're ready to lead with enthusiasm and make a difference in a dynamic setting, this opportunity is for you.

Benefits

Weekly pay plus tips

Access to earnings before payday

Annual bonus opportunity

Flexible hours

Free food on shift

50% off outside work

Family-friendly policies

Pension schemes

Gym memberships

Long-service awards

Qualifications

• Experience in managing teams and maintaining high standards.
• Ability to plan shifts and manage labor effectively.

Responsibilities

• Lead and support the team to achieve excellent restaurant performance.
• Coach team members to excel in their roles and celebrate successes.

Skills

Team Leadership

Shift Planning

Coaching

Restaurant Financials

Job description

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Customer Service Supervisor (Hiring Immediately), Maidstone

Client: Wagamama

Location: Maidstone, United Kingdom

Job Category: Other

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EU work permit required:

Yes

Job Views:

2

Posted:

08.05.2025

Expiry Date:

22.06.2025

Job Description:

Front of House Manager | Location York Designer Outlet | Full Time

Please note that this role is located at Wagamama York Designer Outlet (Unit 201-202, St Nicholas Ave, York YO19 4TA).

At Wagamama, we celebrate individuality and diversity. We value personality over perfection — we call it "be you, be Wagamama". With over 165 restaurants across the UK and Ireland, we are looking for a Front of House Manager to join us on our journey to nourish from bowl to soul.

The Role |

As a Front of House Manager, you will lead with passion, creating a positive environment for guests and your team. You will support and coach your team to excel, drive restaurant performance, and achieve excellent results.

We are looking for someone who:

• Is passionate about supporting and developing their team, maintaining high standards
• Has experience in shift planning and management, and enjoys coaching on the go
• Has experience managing labor, rotas, and understands restaurant financials
• Loves celebrating success and recognizing individual drives and needs

What’s in it for you |

• Weekly pay plus tips
• Access up to 30% of earnings before payday with Wagestream
• £1000 annual bonus opportunity
• Flexible hours supporting your side hustle
• Free food on shift and 50% off outside work
• Industry-leading family-friendly policies (26 weeks full pay + 13 weeks half pay for expectant or adopting parents)
• First to try new menus
• Wagamama parties with VIP guests
• Recognition as a nationwide "Love Above the Door" legend

Additionally, we offer pension schemes, holiday, training, cycle to work, retail and leisure discounts, gym memberships, and long-service awards.

Be you, be Wagamama

Wagamama is proud to be part of the Disability Confident scheme.

As this role is based at an airport, successful applicants will need to apply for an airport pass (paid for by Wagamama). This involves providing 5 years of continuous references and completing a DBS check. If a pass cannot be obtained, we will consider placements at nearby non-airport restaurants.

*100% of tips go to our teams. Tips are at guest discretion, vary by restaurant, and are not considered wages or guaranteed by the company.