Customer Service Supervisor (Hiring Immediately)

JR United Kingdom; Cheltenham; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a passionate Front of House Manager to lead their team at a vibrant restaurant. This role focuses on creating a welcoming atmosphere while ensuring high standards of service and performance. The ideal candidate will thrive in a dynamic environment, supporting team development and driving success. With a commitment to individuality and diversity, this innovative firm offers a range of benefits, including flexible hours, bonuses, and discounts, making it a fantastic opportunity for those looking to grow in the hospitality industry.

Benefits

Weekly pay and tips

Access to earnings before payday

£1000 annual bonus opportunity

Flexible hours

Free shift meals

50% discount outside of work

Family-friendly policies

Early access to new menus

Wagamama parties and VIP events

Pension scheme

Qualifications

• Experience in leading teams and maintaining high standards.
• Ability to manage shifts and understand financial performance.

Responsibilities

• Create a positive environment for guests and team members.
• Support coaching and development while driving restaurant performance.

Skills

Team Coaching

Shift Planning

Labour Management

Financial Performance Understanding

Job description

Job Title: Front of House Manager | Location: York Designer Outlet | Full Time

Please note that this role is based at Wagamama York Designer Outlet (Unit 201-202 St Nicholas Ave, York YO19 4TA).

At Wagamama, we celebrate individuality and diversity, valuing personality over perfection. With over 165 restaurants across the UK and Ireland, we are seeking a Front of House Manager to join us in our mission to nourish from bowl to soul.

The Role:

As a Front of House Manager, you will lead with passion, creating a positive environment for guests and team members. You will support coaching and development, drive restaurant performance, and deliver excellent results.

We are looking for someone who:

• Is passionate about supporting and developing their team to uphold high standards
• Has experience in shift planning and management, with a love for team coaching
• Understands labour management, rotas, and financial performance
• Loves celebrating success and recognizing individual needs

What’s in it for you:

• Weekly pay and tips
• Access up to 30% of earnings before payday via Wagestream
• £1000 annual bonus opportunity
• Flexible hours to support side pursuits
• Free shift meals and 50% discount outside of work
• Industry-leading family-friendly policies
• Early access to new menus
• Wagamama parties and VIP events
• Recognition through our national program

Additional benefits include pension scheme, holiday, training, cycle to work, retail and leisure discounts, gym memberships, and long service awards.

Be you, Be Wagamama:

Wagamama is proud to be part of the Disability Confident scheme.

As this role is based in an airport, successful applicants must apply for an airport pass (paid for by Wagamama). This involves providing 5 years of references and completing a DBS check. If a pass cannot be obtained, we will consider other vacancies nearby.

*Tips are 100% for the team and vary by restaurant. Tips are discretionary, not guaranteed, and not considered wages.