Customer Service Supervisor (Hiring Immediately)

JR United Kingdom; Northampton; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dynamic Front of House Manager to lead their team in a vibrant restaurant environment. This role emphasizes the importance of creating a welcoming atmosphere for guests while fostering team development and operational excellence. With a focus on coaching and performance management, you'll play a crucial role in driving restaurant success. Enjoy a range of benefits including flexible hours, generous discounts, and a unique opportunity to be part of a company that values individuality and diversity. If you're passionate about hospitality and team leadership, this is the perfect opportunity for you.

Benefits

Weekly pay and tips

Access to earnings before payday

£1000 annual bonus opportunity

Flexible hours

Free food on shift

50% off outside work

Pension scheme

Gym memberships

Recognition programs

Long service awards

Qualifications

• Passion for supporting and developing teams.
• Experience in shift planning and team coaching.
• Ability to motivate and recognize team achievements.

Responsibilities

• Support and develop your team, maintaining high standards.
• Plan and run shifts efficiently, ensuring appropriate staffing.
• Manage labour, rotas, and understand financial performance.

Skills

Team Development

Shift Planning

Financial Performance Management

Motivation and Recognition

Job description

The job description provided contains relevant information but lacks proper formatting and clarity in some sections. It mixes different roles and locations, which can be confusing. Here is a refined version focusing on clarity, proper use of HTML tags, and relevance:

Customer Service Supervisor (Hiring Immediately) - Northampton

Client: Wagamama

Location: Northampton, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Description:

Front of House Manager | Wagamama York Designer Outlet | Full Time

Please note that this role is based at Wagamama York Designer Outlet (Unit 201-202, St Nicholas Ave, York YO19 4TA).

At Wagamama, we celebrate individuality and diversity. With over 165 restaurants across the UK and Ireland, we are looking for a Front of House Manager to join us on our journey to nourish both body and soul.

The Role

As a Front of House Manager, you will be a leader passionate about creating a positive environment for our guests and team. You will support continuous coaching and development, drive restaurant performance, and deliver excellent results.

Responsibilities

• Support and develop your team, maintaining high standards
• Plan and run shifts efficiently, ensuring appropriate staffing
• Manage labour, rotas, and understand financial performance
• Celebrate success and recognize individual needs

What We’re Looking For

• Passion for supporting and developing teams
• Experience in shift planning and team coaching
• Experience managing labour and understanding restaurant finances
• Ability to motivate and recognize team achievements

Benefits

• Weekly pay and tips
• Access up to 30% of earnings before payday with Wagestream
• £1000 annual bonus opportunity
• Flexible hours
• Free food on shift and 50% off outside work
• Industry-leading family-friendly policies
• Early access to new menus
• Wagamama parties and VIP events
• Recognition programs

Additional benefits include pension scheme, holiday, training, cycle to work scheme, discounts, gym memberships, and long service awards.

Be You, Be Wagamama

Wagamama is proudly part of Disability Confident.

As this role is based in an airport, successful applicants will need to apply for an airport pass (paid for by Wagamama). This involves providing five years of references and completing a DBS check. If a pass cannot be obtained, alternative roles in nearby non-airport restaurants will be considered.

*100% of tips go to our teams. Tips are discretionary, vary by restaurant, and are not guaranteed wages.