Customer Service Supervisor (Hiring Immediately)

JR United Kingdom; Dartford; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Front of House Manager to lead a dynamic team in a vibrant restaurant environment. This role involves coaching and developing staff while ensuring exceptional service and operational efficiency. The ideal candidate will be passionate about team support and maintaining high standards. With benefits like flexible hours, generous bonuses, and industry-leading family-friendly policies, this opportunity promises a rewarding career in hospitality. Join a company that celebrates individuality and diversity, and be part of a journey that nourishes both body and soul.

Benefits

Weekly pay and tips

Access to earnings before payday

£1000 annual bonus opportunity

Flexible hours

Free shift meals

50% discount outside of work

Family-friendly policies

Early access to new menus

Wagamama parties and VIP events

Pension and holiday benefits

Qualifications

• Passionate leader dedicated to creating a welcoming environment.
• Experienced in shift management and team coaching.

Responsibilities

• Support and develop your team through coaching and training.
• Manage shift planning and ensure appropriate staffing levels.
• Oversee labour management and understand financial performance.

Skills

Team Support

Shift Management

Coaching

Labour Management

Financial Understanding

Job description

Job Title: Front of House Manager | Location: York Designer Outlet | Full Time

Please note that this role is based at Wagamama York Designer Outlet (Unit 201-202 St Nicholas Ave, York YO19 4TA).

At Wagamama, we celebrate individuality and diversity. With over 165 restaurants across the UK and Ireland, we are seeking a Front of House Manager to join our team and continue our journey to nourish both body and soul.

Role Overview

As a Front of House Manager, you will be a passionate leader dedicated to creating a welcoming environment for our guests and team. You will support and develop your team, drive restaurant performance, and ensure excellent results.

Key Responsibilities

• Support and develop your team through coaching and training
• Manage shift planning and ensure appropriate staffing levels
• Oversee labour management and understand financial performance
• Celebrate team successes and recognize individual needs

Ideal Candidate

• Passionate about team support, training, and maintaining high standards
• Experienced in shift management and team coaching
• Skilled in labour management and financial understanding of restaurant operations
• Enthusiastic about recognizing and celebrating team achievements

Benefits

• Weekly pay and tips
• Access up to 30% of earnings before payday with Wagestream
• £1000 annual bonus opportunity
• Flexible hours to support your side hustle
• Free shift meals and 50% discount outside of work
• Industry-leading family-friendly policies
• Early access to new menus
• Wagamama parties and VIP events
• Recognition as a nationwide Wagamama legend
• Pension, holiday, training, cycle to work, discounts, gym memberships, and long service awards

Additional Information

Wagamama is proudly part of the Disability Confident scheme. As this role is airport-based, successful applicants will need to apply for an airport pass (paid for by Wagamama), provide 5 years of continuous references, and complete a DBS check. If unable to obtain a pass, alternative vacancies in nearby non-airport locations will be considered.

*Tips are 100% allocated to our teams. Tips vary by restaurant and are at guests' discretion. They are not considered wages and are not guaranteed.