Customer Service Supervisor & Duty Manager (40+ Team)

Booker; Inverness; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Booker colleague card 10% off

Tesco colleague discount after 3 meses

Tesco Mobile deals

Health insurance/Wellbeing benefits

Pension scheme

Life Assurance

Employee Assistance Programme

Annual leave/holiday package

Job summary

Booker is seeking a Duty Manager to lead a team of over 40 colleagues within a busy store environment, playing a key role in the store's management team and covering duty manager duties as needed.

You will drive customer service excellence and operational standards while supporting the store’s growth and customer satisfaction goals. This role offers exposure to a dynamic food wholesaling/retail setting and opportunities for career progression within the Booker network.

Qualifications

• Passionate about providing exceptional customer service.
• Flexible, adaptable and enjoys working with, as well as managing a team.
• An excellent communicator and have some experience in supervising or managing a team.
• Practical experience in the retail trade.

Responsibilities

• Ensuring that the team comply with legal standards and company procedures at all times.
• Ensuring that your team are fully trained in cash handling to minimise losses
• Controlling debt and recover overdue or failed payments from customers
• Maintaining accurate and timely payroll records.
• Engaging with customers to prevent or resolve customer issues and complaints, utilising their feedback to improve customer service and satisfaction
• Liaising with other department Supervisors to monitor orders for delivery
• Managing a team of customer focused individuals throughout reception and checkout area

Skills

Customer service

Team supervision

Communication

Job description

Booker is seeking a Duty Manager to lead a team of over 40 colleagues within a busy store environment, playing a key role in the store's management team and covering duty manager duties as needed.

You will drive customer service excellence and operational standards while supporting the store’s growth and customer satisfaction goals. This role offers exposure to a dynamic food wholesaling/retail setting and opportunities for career progression within the Booker network.