Customer Service Supervisor - Lead 40+ Team

Booker Group plc; Poole; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Booker colleague card

Tesco colleague discount

Tesco Mobile discounts

Insurance discounts

Eye care discounts

Health checks

RAC breakdown discounts

Save As You Earn shares

Pension plan

Life Assurance

Employee Assistance Programme

Cycle to work

Annual leave

Job summary

Booker is the UK's leading food & drink wholesaler serving independent retailers and small businesses nationwide. This role places you at the fore-front of our Business Centre, offering fast-moving, challenging exposure to our vibrant customer base and allowing you to influence service delivery.

You will manage a team of over 40 colleagues, taking on Duty Manager duties as required within the store management team.

Qualifications

• Passionate about providing exceptional customer service.
• Flexible, adaptable and enjoys working with, as well as managing a team.
• An excellent communicator and have some experience in supervising or managing a team.
• Practical experience in the retail trade.

Responsibilities

• Ensuring that the team comply with legal standards and company procedures at all times.
• Ensuring that your team are fully trained in cash handling to minimise losses
• Controlling debt and recover overdue or failed payments from customers
• Maintaining accurate and timely payroll records.
• Engaging with customers to prevent or resolve customer issues and complaints, utilising their feedback to improve customer service and satisfaction
• Liaising with other department Supervisors to monitor orders for delivery
• Managing a team of customer focused individuals throughout reception and checkout area

Skills

Customer service

Team leadership

Cash handling

Retail experience

Communication

Job description

Booker is the UK's leading food & drink wholesaler serving independent retailers and small businesses nationwide. This role places you at the fore-front of our Business Centre, offering fast-moving, challenging exposure to our vibrant customer base and allowing you to influence service delivery.

You will manage a team of over 40 colleagues, taking on Duty Manager duties as required within the store management team.