Customer Service Supervisor & Duty Manager

Tesco; Cardiff; On-site; GBP 21,000 - 27,000; Full time

Job summary

Booker Group, part of Tesco plc, is seeking a Duty Manager to lead a team of over 40 colleagues within a busy retail setting. You will play a key role in the store's management team, taking on duty manager responsibilities at times and ensuring high standards of customer service.

You will be involved in cash handling, payroll records, debt control and resolving customer issues with a proactive approach to improve service quality.

Qualifications

• Experience supervising or managing a team
• Strong customer service mindset
• Excellent communication skills

Responsibilities

• Lead a team of 40+ colleagues in a fast-paced retail environment
• Assist in store management and operations
• Ensure compliance with company policies and legal standards
• Oversee cash handling, debt control and payroll records
• Engage with customers to resolve issues and gather feedback
• Coordinate with other departments on orders and deliveries
• Provide flexible leadership across reception and checkout areas

Job description

Booker Group, part of Tesco plc, is seeking a Duty Manager to lead a team of over 40 colleagues within a busy retail setting. You will play a key role in the store's management team, taking on duty manager responsibilities at times and ensuring high standards of customer service.

You will be involved in cash handling, payroll records, debt control and resolving customer issues with a proactive approach to improve service quality.