Customer Service Supervisor | Lead 40+ Team & Duty Manager

Booker Group; Morecambe; Híbrido; GBP 30.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Booker colleague card 10% off

Tesco discount card after 3 months

Pension scheme

Descripción de la vacante

Booker Group is seeking a Duty Manager for the Booker Wholesale Business Centre, Morecambe. You will lead a team of over 40 colleagues, ensuring legal and procedural compliance while delivering strong customer service in a fast-paced setting.

You will be part of the store's management team, taking on Duty Manager responsibilities at times. The role offers a clear career path in food wholesaling and opportunities to influence service quality across departments.

Formación

• Passionate about providing exceptional customer service.
• Flexible, adaptable and enjoys working with, as well as managing a team.
• An excellent communicator and have some experience in supervising or managing a team.
• Practical experience in the retail trade.

Responsabilidades

• Ensuring that the team comply with legal standards and company procedures at all times.
• Ensuring that your team are fully trained in cash handling to minimise losses
• Controlling debt and recover overdue or failed payments from customers
• Maintaining accurate and timely payroll records.
• Engaging with customers to prevent or resolve customer issues and complaints, utilising their feedback to improve customer service and satisfaction
• Liaising with other department Supervisors to monitor orders for delivery
• Managing a team of customer focused individuals throughout reception and checkout area

Conocimientos

Customer service

Team management

Communication

Retail experience

Descripción del empleo

Booker Group is seeking a Duty Manager for the Booker Wholesale Business Centre, Morecambe. You will lead a team of over 40 colleagues, ensuring legal and procedural compliance while delivering strong customer service in a fast-paced setting.

You will be part of the store's management team, taking on Duty Manager responsibilities at times. The role offers a clear career path in food wholesaling and opportunities to influence service quality across departments.