Customer Service Supervisor & Duty Manager – Lead 40+ Team

Booker; Morecambe; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Booker colleague card 10% discount

Tesco discounts after 3 months

Tesco Mobile deals 10%

Health and wellbeing support

Pension and life assurance

Share save scheme after 3 months

Discounted RAC rates

Flexible working conversations

Job summary

Booker is seeking a Duty Manager to lead a team of over 40 colleagues in a fast-paced food wholesaling environment. The role involves frontline store leadership, ensuring compliance with standards, and maintaining high levels of customer service.

You will be responsible for payroll records, cash handling training, and resolving customer issues. There is a weekend rota to cover, with opportunities to influence store operations and service quality.

Qualifications

• Passionate about providing exceptional customer service.
• Experience in supervising or managing a team.
• Practical experience in the retail trade.

Responsibilities

• Ensuring team comply with legal standards and company procedures.
• Ensuring team are trained in cash handling to minimise losses.
• Managing a team of customer-focused individuals across reception and checkout areas.
• Engaging with customers to resolve issues and improve service.
• Liaising with supervisors to monitor orders for delivery.

Skills

Customer service

Team supervision

Retail experience

Communication

Flexibility

Job description

Booker is seeking a Duty Manager to lead a team of over 40 colleagues in a fast-paced food wholesaling environment. The role involves frontline store leadership, ensuring compliance with standards, and maintaining high levels of customer service.

You will be responsible for payroll records, cash handling training, and resolving customer issues. There is a weekend rota to cover, with opportunities to influence store operations and service quality.