Customer Service Supervisor & Duty Manager

Booker; Cardiff; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Booker colleague card 10% off + events

Tesco colleague discounts after 3+ mos

Pay Monthly & SIM discounts with Tesco

Health & wellbeing support

Pension scheme with Booker match

Life assurance

Job summary

Booker is seeking a Duty Manager to lead a team of over 40 colleagues within the store's management team. The role offers exposure to a vibrant customer base and opportunities to influence service levels.

You will be responsible for cash handling, payroll records, and customer issue resolution, while coordinating with other departments to monitor orders and deliveries. The successful candidate will have strong customer service ethos, enjoy team leadership, and possess practical retail

Qualifications

• Passionate about providing exceptional customer service.
• Flexible, adaptable and enjoys working with, as well as managing a team.
• An excellent communicator and have some experience in supervising or managing a team.
• Practical experience in the retail trade.

Responsibilities

• Ensuring that the team comply with legal standards and company procedures at all times.
• Ensuring that your team are fully trained in cash handling to minimise losses.
• Controlling debt and recover overdue or failed payments from customers.
• Maintaining accurate and timely payroll records.
• Engaging with customers to prevent or resolve customer issues and complaints, utilising their feedback to improve customer service and satisfaction.
• Liaising with other department Supervisors to monitor orders for delivery.
• Managing a team of customer focused individuals throughout reception and checkout area.

Skills

Customer service

Team leadership

Communication

Retail experience

Job description

Booker is seeking a Duty Manager to lead a team of over 40 colleagues within the store's management team. The role offers exposure to a vibrant customer base and opportunities to influence service levels.

You will be responsible for cash handling, payroll records, and customer issue resolution, while coordinating with other departments to monitor orders and deliveries. The successful candidate will have strong customer service ethos, enjoy team leadership, and possess practical retail