Customer Service Leader & Duty Manager (Food Wholesaling)

Booker Group plc; Workington; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Colleague card 10% off

Tesco discount 10–15%

Tesco Mobile discounts

Pension with employer match

Life Assurance

Employee Assistance Programme

Job summary

Booker Group plc in Workington is seeking a Duty Manager to lead a busy customer service team within the store's front-end operations. You will influence service quality and oversee a large team across reception and checkout, ensuring compliance with standards and cash handling controls.

The role offers exposure to a fast-moving food wholesaling environment, with opportunities to contribute to customer satisfaction and store performance while working as part of a broader management team.

Qualifications

• Passionate about providing exceptional customer service.
• Flexible, adaptable and enjoys working with, as well as managing a team.
• An excellent communicator and have some experience in supervising or managing a team.
• Practical experience in the retail trade.

Responsibilities

• Ensuring that the team comply with legal standards and company procedures at all times.
• Ensuring that your team are fully trained in cash handling to minimise losses.
• Controlling debt and recover overdue or failed payments from customers.
• Maintaining accurate and timely payroll records.
• Engaging with customers to prevent or resolve customer issues and complaints, utilising their feedback to improve customer service and satisfaction.
• Liaising with other department Supervisors to monitor orders for delivery.
• Managing a team of customer focused individuals throughout reception and checkout area.

Skills

Customer service

Team leadership

Communication

Retail experience

Job description

Booker Group plc in Workington is seeking a Duty Manager to lead a busy customer service team within the store's front-end operations. You will influence service quality and oversee a large team across reception and checkout, ensuring compliance with standards and cash handling controls.

The role offers exposure to a fast-moving food wholesaling environment, with opportunities to contribute to customer satisfaction and store performance while working as part of a broader management team.