Customer Service Supervisor

Euro Car Parts Ltd.; York; On-site; GBP 25,000 - 35,000; Full time

Job summary

Ein etabliertes Unternehmen im Bereich der Motorfahrzeugherstellung sucht einen engagierten Customer Service Supervisor. In dieser Rolle sind Sie verantwortlich für die Leitung und Unterstützung eines kundenorientierten Teams, das sich der Bereitstellung exzellenter Dienstleistungen widmet. Sie werden die täglichen Abläufe überwachen, das Team motivieren und sicherstellen, dass alle Aktivitäten professionell und termingerecht abgeschlossen werden. Mit einem starken Fokus auf Mitarbeiterentwicklung und einem sicheren Arbeitsumfeld bietet diese Position hervorragende Möglichkeiten zur beruflichen Weiterentwicklung in einem dynamischen Umfeld.

Benefits

Wettbewerbsfähiges Gehalt

Erweiterter Jahresurlaub

Karriereentwicklungsmöglichkeiten

Betriebliche Altersvorsorge

Lebensversicherung

Wellness-Vorteile

Mitarbeiterunterstützungsprogramm

Fitnessstudio-Rabatte

Gesundheitsleistungen

Mitarbeiterrabatte

Qualifications

• Erfahrung im Kundenservice und Teamleitung.
• Fähigkeit zur Entwicklung von Mitarbeiterbeziehungen.

Responsibilities

• Überwachung des täglichen Betriebs und Motivation des Teams.
• Sicherstellung der Einhaltung von Gesundheits- und Sicherheitsvorschriften.

Skills

Kommunikationsfähigkeiten

Energie und Antrieb

Kundenservice

Flexibilität

Job description

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Job Overview

You will supervise the day-to-day smooth running of the department, motivate the team to drive performance, and ensure all activities are completed on time and in a professional manner. This role will lead, guide, and support the team to deliver excellent customer service. Additionally, you will support the Contact Centre Management team in recruiting, inducting, and developing colleagues.

Why work for LKQ

• People First: We value our employees just as much as our customers.
• Work-Life Balance: Flexible working options to support your lifestyle.
• Career Growth: Genuine opportunities for progression in a thriving industry.
• Passion for Excellence: Join a team dedicated to being the best at what we do.

Key Responsibilities

• Manage retail operations, resources, and customer service within the branch, including line management of the Weekend Retail Assistant.
• Conduct regular reviews to support colleague engagement and development, emphasizing a safety-first culture.
• Deliver daily briefings to ensure performance aligns with business metrics and KPIs.
• Ensure compliance with health and safety legislation across all areas of the retail counter.
• Maintain operational standards to achieve excellence and compliance, including stock management and customer service levels.
• Lead a customer-focused retail team, promoting excellent customer service and frictionless processes.
• Adhere to processes for returns, credits, and warranties to enhance customer experience.
• Optimize stock availability and ensure efficient pick-to-manifest times.
• Collaborate with sales and operations to maximize customer opportunities.
• Implement and maintain a robust Click & Collect process.
• Ensure retail operations comply with financial audits.

Skills and Experience

• Excellent communication skills to develop customer relationships and drive engagement.
• High focus, energy, and drive to succeed.
• Commitment to delivering best-in-class service and customer experience.
• Flexibility to support strategic and operational needs.

What We Offer

• Competitive salary with regular reviews
• Enhanced annual leave for work-life balance
• Career development opportunities across the UK & Europe
• Contributory pension scheme
• Life assurance and wellness benefits
• Employee assistance program
• Gym discounts, healthcare perks, cycle scheme, and staff discounts

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other
• Industry: Motor Vehicle Manufacturing