Customer Service Supervisor

Office Angels; Hounslow; Hybrid; GBP 38,000 - 40,000; Full time

Job summary

A family-run company in Warmley, Bristol, is seeking a Customer Service Supervisor to lead a small team and ensure outstanding service to trade distributor clients. Responsibilities include managing order processing, stock availability, and pricing quotations. The role offers a salary of £38,000 - £40,000 per annum and benefits such as hybrid working, free on-site parking, and a generous pension scheme. This position is perfect for someone with strong customer service experience and leadership skills.

Benefits

Hybrid Working

Free On-Site Parking

Generous Pension Scheme

Life Assurance

Wellness Package

Company Bonus Scheme

Career Development

Qualifications

• Previous experience in customer service or order management.
• Strong organisational and leadership skills.
• Ability to work independently and as part of a team.

Responsibilities

• Supervise and support one part-time administrator.
• Manage pricing and quotations for customers.
• Check stock availability and coordinate orders.
• Ensure all orders are processed accurately.
• Build strong relationships with trade distributor clients.

Skills

Customer service experience

Organisational skills

Leadership skills

Teamwork

Job description

We're Hiring: Customer Service Supervisor (Immediate Start)

Location: Warmley, Bristol

Salary: £38,000 - £40,000 per annum

Hours: 08:30 - 16:30, Monday to Friday

Contract: Full-time, Permanent

Why This Role?

We're recruiting for a fantastic opportunity with a well-established family run company in Warmley, Bristol. If you're passionate about delivering exceptional customer service and want to join a business that truly values its people, this could be the perfect next step for you.

What's in it for you?

• Hybrid Working - 1-2 days from home for flexibility
• Free On-Site Parking - No more costly commutes
• Generous Pension Scheme - 2.5% employee / 4.5% employer contributions
• Life Assurance - 2x your salary for peace of mind
• Wellness Package - Supporting your health and wellbeing
• Company Bonus Scheme - Up to 3% of salary (based on performance)
• Career Development - Be part of a supportive, growing team

About the Role

As Customer Service Supervisor, you'll lead a small team and ensure our trade distributor clients receive outstanding service. You'll manage the order process from start to finish, check stock, handle pricing, and oversee accuracy in every transaction.

Key Responsibilities:

• Supervise and support one part-time administrator
• Manage pricing and quotations for customers
• Check stock availability and coordinate orders
• Ensure all orders are processed accurately
• Build strong relationships with trade distributor clients

About You

• Previous experience in customer service or order management
• Strong organisational and leadership skills
• Manufacturing background is desirable (but not essential)
• Ability to work independently and as part of a team

Ready to take the next step? Apply today and join a company that rewards success and invests in its people. Email (url removed)

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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