Customer Service Supervisor

Obscurant Recruitment Solutions Ltd; East Devon; On-site; GBP 34,000; Full time

Job summary

A recruitment firm in East Devon seeks a Customer Services Supervisor to oversee daily operations of a ten-member team. The ideal candidate will demonstrate leadership skills in a B2B and B2C service environment, ensuring effective collaboration across departments. Responsibilities include supporting team performance, monitoring service levels to meet KPIs, and managing escalated customer queries. This position offers a salary of approximately £34,000, along with excellent benefits and career progression opportunities.

Benefits

Excellent benefits

Pension scheme

Death in service benefit

Staff discounts

Healthcare

Career progression

Ongoing training

Qualifications

• Experience working in a Customer Service Supervisory or Team Leader role.
• Ability to lead and develop a motivated team.
• Strong analytical and problem-solving skills.

Responsibilities

• Overseeing daily operations of a customer services team.
• Liaising with departments for smooth collaboration.
• Monitor service levels to ensure KPIs are met.

Skills

Able to demonstrate, lead, coach, and support a team

Strong grasp of B2B and B2C service environments

Excellent communication skills

Experience supervising a customer service team

Good people management skills

Confident problem-solving and analytical approach

Able to work under pressure

Working knowledge of CRM systems

Job description

Customer Services Supervisor – Based Exeter

Basic salary c£34,000 plus excellent benefits, pension scheme, death in service benefit, staff discounts, healthcare, and excellent career progression and ongoing training.

As a Customer Service Supervisor, you will have experience of working in a Customer Service Supervisory or Team Leader role and primarily be responsible for overseeing the daily operations of a customer services team of ten.

As a Customer Service Supervisor, you will be responsible for liaising with various departments across operations, production, sales, and marketing to ensure the smooth collaboration between the customer service team.

Candidate Skills

• Able to demonstrate, lead, coach and support a team of customer service advisors
• A strong grasp of both working in a B2B and B2C service environment
• Excellent communication skills, written and spoken
• Experience of supervising a customer service team
• Lead, coach, and develop a motivated customer services team.
• Good people management skills.
• Confident problem-solving and analytical approach.
• Able to work under pressure and manage priorities.
• Working knowledge of CRM systems and service performance metrics.

Duties

• You will support the wellbeing and performance within your team in partnership with HR.
• Monitor service levels, ensuring KPIs and Service Levels are met.
• Handle escalat...