Customer Service Specialist — Office-Based, 9–5

Mogo Direct; Dacorum; On-site; GBP 26,000 - 29,000; Full time

Job summary

Mogo Direct in Dacorum is seeking a motivated Customer Service Advisor to enhance customer experience by providing support over phone and email. This office-based role involves managing orders, handling queries, and liaising with suppliers. The ideal candidate will possess strong customer service skills, effective communication abilities, and a problem-solving mindset. Working hours are Monday to Friday, 9.00 AM to 5.00 PM, with a salary range of GBP26,000 to GBP29,000 per annum.

Qualifications

• Strong skills in Customer Service and Customer Support.
• Effective communication skills, both written and verbal.
• Confident, polite telephone manner.

Responsibilities

• Provide excellent support by phone and email.
• Help customers with product and order queries.
• Liaise with suppliers for updates and product details.
• Process online and phone orders accurately.

Skills

Customer Service

Customer Support

Communication Skills

Organisational Skills

Problem Solving

Attention to Detail

CRM Systems

Job description

Mogo Direct in Dacorum is seeking a motivated Customer Service Advisor to enhance customer experience by providing support over phone and email. This office-based role involves managing orders, handling queries, and liaising with suppliers. The ideal candidate will possess strong customer service skills, effective communication abilities, and a problem-solving mindset. Working hours are Monday to Friday, 9.00 AM to 5.00 PM, with a salary range of GBP26,000 to GBP29,000 per annum.