Customer Service Delivery Advisor – Office-Based Flexitime

Greenbean; Bury; On-site; GBP 24,000 - 25,000; Full time

Benefits offered by this job

Competitive salary

25 days holiday

Flexitime

Casual dress code

Free parking

On-site gym

Company events

Health & wellbeing programme

Pension scheme

Career development opportunities

Job summary

A recruitment firm is hiring a Customer Service Delivery Coordinator in Bury, England. This permanent, office-based role involves managing customer inquiries via various channels and ensuring customer satisfaction. Ideal candidates should have strong customer service experience, effective communication skills, and the ability to handle multiple tasks. The position offers a competitive salary ranging from £24,000 to £25,000 plus yearly bonuses, alongside additional benefits such as 25 days holiday and a pension scheme.

Qualifications

• Experience in a contact centre or fast-paced environment.
• Comfortable speaking to customers over the phone.
• Ability to handle multiple tasks and prioritize effectively.

Responsibilities

• Serve as the primary contact for customers and key clients.
• Manage inbound and outbound calls, emails, and live chat inquiries.
• Ensure high levels of customer satisfaction through proactive problem-solving.

Skills

Strong customer service experience

Confident communication

Multi-tasking and prioritization

Calm and adaptable

Attention to detail

Team player with proactive improvement approach

Tools

Excel

Outlook

Job description

A recruitment firm is hiring a Customer Service Delivery Coordinator in Bury, England. This permanent, office-based role involves managing customer inquiries via various channels and ensuring customer satisfaction. Ideal candidates should have strong customer service experience, effective communication skills, and the ability to handle multiple tasks. The position offers a competitive salary ranging from £24,000 to £25,000 plus yearly bonuses, alongside additional benefits such as 25 days holiday and a pension scheme.