Hybrid Customer Services Advisor | Remote & Office

Moat Homes; Dartford; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

Moat is looking for a Customer Services Advisor to join our hybrid team in Dartford or remotely. You’ll be the first point of contact for customers, contractors and suppliers, handling calls, emails and webchat with empathy and clear communication.

The role offers 35 hours per week, permanent contracted status, and a salary of £23,920–£29,900 per year, with initial six weeks of full-time training at the Dartford office and ongoing support to grow within our customer service team.

Qualifications

• Friendly, positive, and resilient under pressure.
• Great communicator with active listening skills.
• Able to switch between tasks and customer types.
• Can-do attitude and professionalism in customer care.

Responsibilities

• Be the first point of contact for customers, contractors and suppliers via phone, email or webchat.
• Handle inbound calls and administrative tasks as part of a collaborative team.
• Provide accurate information and resolve queries to deliver a seamless service.
• Initial training in Dartford for six weeks to learn systems and processes.

Skills

Communication skills

Empathy

Active listening

Team player

Job description

Moat is looking for a Customer Services Advisor to join our hybrid team in Dartford or remotely. You’ll be the first point of contact for customers, contractors and suppliers, handling calls, emails and webchat with empathy and clear communication.

The role offers 35 hours per week, permanent contracted status, and a salary of £23,920–£29,900 per year, with initial six weeks of full-time training at the Dartford office and ongoing support to grow within our customer service team.