Customer Care Specialist: Flexible Shifts & Growth

Accomplish Today Ltd; Watford; Presencial; GBP 20.000 - 30.000; Jornada completa

Descripción de la vacante

A customer service firm in Watford is seeking a Customer Service Advisor to provide advice and guidance to clients. Key responsibilities include resolving client enquiries via phone and email, maintaining high standards of professionalism, and fostering strong client relationships. The ideal candidate has experience in a contact centre, strong customer focus, and excellent communication skills. Flexibility for shift work is required.

Formación

• Previous experience in a contact centre environment is preferred.
• Ability to communicate clearly with excellent interpersonal skills is essential.
• Flexibility to meet the demands of the business including shift rotations.

Responsabilidades

• Resolve telephone and email enquiries to clients' satisfaction.
• Manage clients' expectations through effective communication.
• Provide reactive and proactive support to enhance client retention.

Conocimientos

Strong customer focus

Excellent communication skills

Ability to handle difficult situations

Descripción del empleo

A customer service firm in Watford is seeking a Customer Service Advisor to provide advice and guidance to clients. Key responsibilities include resolving client enquiries via phone and email, maintaining high standards of professionalism, and fostering strong client relationships. The ideal candidate has experience in a contact centre, strong customer focus, and excellent communication skills. Flexibility for shift work is required.