Customer Service Advisor

Holt Engineering; Bournemouth; On-site; GBP 23,000 - 28,000; Full time

Job summary

Holt Engineering in Bournemouth is seeking a friendly Customer Service Advisor. You will be the first point of contact for customers by phone and email, providing helpful information and guiding queries to the right department.

Full training is provided, and a positive, professional attitude is valued. The role is Monday to Friday with a salary of £25,000 per annum, offering a supportive team environment and opportunities to develop customer-care skills.

Qualifications

• Experience in customer service is beneficial but not required.
• Friendly, professional manner and willingness to learn.
• Ability to manage daily tasks and keep records up to date.

Responsibilities

• Be the first point of contact for customers by phone and email, handling enquiries professionally.
• Understand customer needs and pass queries to the right department.
• Keep customer records up to date.
• Manage daily tasks such as responding to queries and updating systems.
• Work closely with suppliers to resolve customer issues and process credits where needed.

Skills

Communication skills

Willingness to learn

Organisation & reliability

Job description

Customer Service Advisor

Location - Bournemouth

Salary - £25,000 per annum

Hours - Monday - Friday

Our client is seeking an enthusiastic and customer-focused individual to join their team. The role is all about personality, positivity, and a genuine passion for helping customers. While previous experience is welcome, it is not essential as full training will be provided. What matters most is a friendly and professional manner, a willingness to learn, and the drive to deliver excellent service.

Duties

• Be the first point of contact for customers by phone and email, handling enquiries in a professional and supportive way
• Understand customer needs, provide advice where possible, or pass queries to the right department
• Keep customer records up to date
• Manage daily tasks such as responding to queries, checking deliveries, and updating systems
• Work closely with suppliers to resolve customer issues and process credits where needed

Skills

• Excellent communication and written skills
• Willingness to learn new skills
• Organised, reliable, and able to manage daily tasks efficiently