Customer Service Advisor

Mogo Direct; Dacorum; Presencial; GBP 26 000 - 29 000; Tempo integral

Resumo da oferta

Mogo Direct in Dacorum is seeking a motivated Customer Service Advisor to enhance customer experience by providing support over phone and email. This office-based role involves managing orders, handling queries, and liaising with suppliers. The ideal candidate will possess strong customer service skills, effective communication abilities, and a problem-solving mindset. Working hours are Monday to Friday, 9.00 AM to 5.00 PM, with a salary range of GBP26,000 to GBP29,000 per annum.

Qualificações

• Strong skills in Customer Service and Customer Support.
• Effective communication skills, both written and verbal.
• Confident, polite telephone manner.

Responsabilidades

• Provide excellent support by phone and email.
• Help customers with product and order queries.
• Liaise with suppliers for updates and product details.
• Process online and phone orders accurately.

Conhecimentos

Customer Service

Customer Support

Communication Skills

Organisational Skills

Problem Solving

Attention to Detail

CRM Systems

Descrição da oferta de emprego

We’re a long-established, family-run business supplying quality furniture to customers across education, hospitality, offices and the home. We take pride in providing friendly, efficient service and products that make spaces more functional and inspiring.

The Role

We’re looking for a switched-on, motivated and adaptable Customer Service Advisor to join our small and friendly team. You’ll be the voice of Mogo Direct —helping customers, managing orders and ensuring every experience is smooth and positive.

What You’ll Do

• Provide excellent support by phone and email
• Help customers with product and order queries
• Liaise with suppliers for updates and product details
• Work closely with internal teams to resolve issues
• Process online and phone orders accurately
• Authorise returns and handle customer escalations
• Take on ad hoc tasks to support the team

What We’re Looking For

• Strong skills in Customer Service and Customer Support
• Ability to ensure Customer Satisfaction and maintain a customer-focused approach
• Effective communication skills, both written and verbal
• Confident, polite telephone manner
• Strong organisational and problem-solving abilities
• Great attention to detail and accuracy
• Ability to prioritise and stay calm under pressure
• Proficiency in using CRM systems and office software is a plus
• Ability to work collaboratively in an on-site environment

Why You’ll Love Working with Us

You’ll join a supportive, close-knit team where your contribution really counts. We’re a small business that values initiative, reliability and great customer care —and we make sure our people feel appreciated every step of the way.

Interested?

If this sounds like the right fit for you, we’d love to hear from you!

Apply directly via LinkedIn, or email your CV and a short cover note to [e-mail] with the subject line Customer Service Advisor Application.

This in an office-based role and the working hours are 9.00am to 5pm Monday to Friday. In return you will receive a salary of between GBP26,000 and GBP29,000 per annum.