Hybrid Customer Services Advisor – Home & Office Support

Changeworknow is part of the Access Group; Dartford; Hybrid; GBP 24,000 - 39,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Moat is seeking a Customer Services Advisor to be the first point of contact for customers, contractors and suppliers across housing-related queries. You’ll handle calls, emails and webchat with empathy and professionalism, and begin with six weeks of training in our Dartford office to build knowledge of systems and services.

After training, you’ll split time between the Dartford office and home (roughly 50/50).

Qualifications

• Friendly, positive, and resilient under pressure.
• A great communicator who is an active listener.
• Comfortable switching between tasks and customer types.

Responsibilities

• Handle inbound calls, emails and webchat, and provide housing-related support.
• Assist customers, contractors and suppliers with a wide range of queries.
• Work as part of a collaborative team to deliver a seamless service.

Skills

Friendly

Active listener

Task switching

Job description

Moat is seeking a Customer Services Advisor to be the first point of contact for customers, contractors and suppliers across housing-related queries. You’ll handle calls, emails and webchat with empathy and professionalism, and begin with six weeks of training in our Dartford office to build knowledge of systems and services.

After training, you’ll split time between the Dartford office and home (roughly 50/50).