Customer Success & Sales Support Specialist

Confidential; Partridge Green; On-site; GBP 29,000 - 35,000; Full time

Job summary

Morgan McKinley is seeking an experienced Sales Support - Customer Service Administrator to join a well-established business just outside Horsham, West Sussex. The role is office-based at Partridge Green and involves handling enquiries and processing orders.

You will maintain accurate records, update systems, and ensure timely responses to customers. The position is Mon-Fri, 8:30am-5:30pm, with a salary up to £32,000 per year, requiring own transport due to location.

Qualifications

• Experience in a customer service or sales support role.
• Experience, ideally in manufacturing, construction, or engineering.
• Excellent attention to detail and organisational skills.
• Good IT skills and system updating experience.

Responsibilities

• Act as the first point of contact for all incoming customer enquiries.
• Process customer information and qualify calls and orders.
• Keep customers updated on next steps for their enquiry or order.
• Update systems with enquiry and order information.
• Maintain strong customer service and respond to calls promptly.

Skills

Customer service

Sales support

Organised

IT skills

Job description

Morgan McKinley is seeking an experienced Sales Support - Customer Service Administrator to join a well-established business just outside Horsham, West Sussex. The role is office-based at Partridge Green and involves handling enquiries and processing orders.

You will maintain accurate records, update systems, and ensure timely responses to customers. The position is Mon-Fri, 8:30am-5:30pm, with a salary up to £32,000 per year, requiring own transport due to location.