Temporary Customer Service Specialist – Weekends Included

Confidential; Stevenage; On-site; GBP 18,000 - 19,000; Part time

Job summary

Confidential in Stevenage is seeking a Temporary Customer Service Advisor with office experience to deliver high‑quality customer support. You will handle enquiries by telephone and email, process orders, and perform general admin tasks using Microsoft Office.

The role requires a professional telephone manner, excellent communication, and accurate data entry. You should be able to work both independently and as part of a team, with flexibility for weekend shifts on a rotating basis.

Qualifications

• Previous office or administration experience
• Experience dealing with customers, preferably over the telephone
• Excellent communication and interpersonal skills
• A confident and professional telephone manner
• Good computer skills and strong knowledge of Microsoft Office, including Outlook, Word and Excel
• Good attention to detail and organisational skills
• The ability to work both independently and as part of a team
• A positive, reliable and flexible approach to work
• The ability to learn new systems and processes quickly

Responsibilities

• Responding to customer enquiries by telephone and email
• Providing friendly and professional customer service
• Handling and resolving customer queries where possible
• Processing customer orders
• Updating and maintaining accurate customer records
• Completing general administration and data entry
• Using Microsoft Office programmes and other computer systems
• Ensuring all customer information is recorded accurately
• Supporting the wider team with day-to-day administrative tasks
• Working some weekends as required on a rotational basis (with a day off in the week)

Skills

Customer service

Office experience

MS Office

Telephone experience

Attention to detail

Tools

Outlook

Word

Excel

Job description

Confidential in Stevenage is seeking a Temporary Customer Service Advisor with office experience to deliver high‑quality customer support. You will handle enquiries by telephone and email, process orders, and perform general admin tasks using Microsoft Office.

The role requires a professional telephone manner, excellent communication, and accurate data entry. You should be able to work both independently and as part of a team, with flexibility for weekend shifts on a rotating basis.