Customer Service Specialist (Call Centre)

ZipRecruiter; Coventry; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading provider of customer service solutions in Coventry is searching for a Customer Service Specialist (Call Centre). This contract position offers an umbrella pay rate of £23.64 per hour until 1st March 2026, providing remote and in-person support across various customer inquiries. The ideal candidate will have experience in customer service and technical support, with the ability to work independently.

Qualifications

• Practical knowledge of job area typically obtained through experience.
• Ability to work independently with general supervision.
• Skilled in resolving customer issues and providing support.

Responsibilities

• Provide post-sale customer service across multiple channels.
• Deliver support to high-volume low-complexity inquiries.
• Act as liaison between customers and departments.

Skills

Customer service

Technical support

Communication

Education

Advanced education in a relevant field

Job description

Overview

Our OEM Client based in Whitley, Coventry, is searching for Customer Service Specialist (Call Centre) to join their team, Inside IR35. This is a contract position until 1st March 2026. Umbrella Pay Rate: £23.64 per hour.

Responsibilities

• Provide post-sale technical and non-technical customer service and support across multiple sub-families for business and/or end-consumer customers.
• Deliver remote customer service via phone, online chat or text.
• Offer call centre-based support in response to a high-volume of low-complexity inquiries.
• Analyse and resolve customer issues (typically performed in an office environment) in response to a lower volume of higher-complexity inquiries.
• Exhibit Distribution Centre Customer Service in a distribution centre, product returns/repair centre, or field walk-in customer service facility.
• Act as liaison between customers, production and distribution departments related to specific customer orders.
• Provide technical and non-technical customer support in a walk-in service centre.
• Note: Incumbents matching this specialization are not compensated based on achievement of sales targets.

Qualifications

• Level Required: An Experienced Professional (P2) applies practical knowledge of job area typically obtained through advanced education and work experience.
• Works independently with general supervision.
• Problems faced are difficult but typically not complex.
• May influence others within the job area through explanation of facts, policies and practices.