Customer Service Specialist - Bristol onsite

ZipRecruiter; Bath; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading customer service provider in Bath seeks a proactive Customer Service Representative to assist with online subscription inquiries. You'll engage customers through calls, chats, and emails, troubleshooting various subscription issues. This onsite role offers a salary of £12.60 per hour, with a comprehensive training program and numerous employee perks including wellbeing resources and a cycle to work scheme.

Benefits

Savings Discounts

Mental Health Support

Cycle to Work Scheme

Eyecare support voucher

Holiday Purchase Scheme

Qualifications

• Proactive and self-motivated approach to assist customers.
• Ability to engage with a variety of customers through different channels.
• Good understanding of subscriptions and payment troubleshooting.

Responsibilities

• Assist customers with online subscription inquiries and account management.
• Troubleshoot and resolve issues related to subscriptions and payments.
• Engage with customers through inbound calls, web chat, and emails.

Skills

Customer-oriented approach

Technological skills on PCs

Emotional intelligence

Critical thinking

Job description

Job Overview

Start Date: 8th September 2025

Salary: £12.60 per hour

Site: Spectrum House, Central Bristol - this is an onsite role only, no work at home option available

Shifts: 37.5 hours per week (shifts will be set between 8am-10pm Monday to Friday, 9-6 Saturday and Sunday)

Training Duration: 2 weeks

Responsibilities

As a member of Teleperformance, you will be the first point of contact to assist customers with their online subscription enquiries and account management. You will provide information and support to a global customer base and create a unique customer experience through inbound calling, web chat and responding to emails. You will engage with a variety of customers who have questions regarding their online subscription, troubleshoot and solve issues such as subscriptions, payments and online accounts, and work closely with customers to agree on suitable solutions. You will operate in a fast-paced, targeted environment and strive to maximise opportunities, maintaining a high level of performance.

Typical day in the office includes signing into systems, engaging with customers, and handling inquiries to resolve issues. An hour of rest time is allocated (30 minutes for lunch and 2 x 15 minute breaks).

Training & Support

You will receive two weeks of classroom-based training (paid) followed by two additional weeks in the graduation bay, where you take your first live calls. Full support from experienced team members is provided to help you succeed.

Values & What We Look For

Values we look for include: Process Excellence, Collaboration, Communication, Emotional Intelligence, Open-Mindedness, Critical Thinking, Solution, Entrepreneurship. You should be customer-focused with a proactive and self-motivated approach, and have good technological skills on PCs and in using mobile applications.

Perks & Benefits

• Perks at Work – Savings Discounts / Free Online Classes
• Help@Hand – Savings Discounts / Podcast / Wellbeing Resources / Webinars / Access to GP, Mental Health Support, Financial Advice, Legal Advice
• Critical Illness – up to £10,000
• Cycle to Work Scheme
• Eyecare support voucher
• Holiday Purchase Scheme
• Length of Service Awards
• Workplace Pension
• Monthly Inspire Awards
• Refer-A-Friend earns up to £1,200
• Monthly Wellbeing Webinars
• Dedicated Employee Experience
• Progress – Support for your Teleperformance journey

Disclaimer

Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through official channels (UK phone number, text, Teleperformance or talent.icims email address). If you receive suspicious communications, please disregard them and report the incident to our team. Your security is our priority.