Customer Service Specialist

Swift Recruit; Newmarket; On-site; GBP 26,000 - 29,000; Full time

Job summary

A customer-focused recruitment agency is seeking a Customer Service Advisor in Newmarket. In this role, you will handle inbound customer inquiries through various channels, providing professional support. Ideal candidates will have prior customer-facing experience and excellent communication skills. The position offers a competitive salary and opportunities for career progression, alongside a friendly team atmosphere. Benefits include performance-related bonuses and full training.

Benefits

Competitive basic salary

Performance-related bonuses

Full training and ongoing support

Pension and paid holidays

Qualifications

• Previous customer service or customer-facing experience.
• Excellent communication and listening skills.
• A calm, empathetic approach when handling queries or complaints.

Responsibilities

• Handling inbound customer enquiries via phone, email, and online chat.
• Resolving queries related to accounts, billing, orders, and service issues.
• Updating customer records accurately using CRM systems.

Skills

Customer service experience

Excellent communication

Empathy

Problem-solving

Organisational abilities

Job description

Overview

Location: On Site
Salary: 26,500 - 28,500

Are you a friendly, professional problem-solver who enjoys helping people? We're looking for a Customer Service Advisor to join our team and deliver outstanding support to our customers across phone, email, and live chat.

What You'll Be Doing

• Handling inbound customer enquiries via phone, email, and online chat
• Resolving queries related to accounts, billing, orders, and service issues
• Providing clear, accurate information in a friendly and professional manner
• Troubleshooting basic service or technical issues and escalating when needed
• Updating customer records accurately using CRM systems
• Following company processes, quality standards, and compliance guidelines
• Identifying opportunities to improve customer satisfaction and retention
• Working closely with other teams to ensure issues are resolved efficiently

What We're Looking For

• Previous customer service or customer-facing experience
• Excellent communication and listening skills
• A calm, empathetic approach when handling queries or complaints
• Strong problem-solving and organisational abilities
• Comfortable using IT systems and multiple screens

Desirable but not essential

• Contact centre or telecoms experience
• Experience supporting broadband, mobile, or subscription services

What You'll Get

• Competitive basic salary
• Performance-related bonuses or incentives
• Full training and ongoing support
• A friendly, supportive team environment
• Clear progression opportunities into senior service, quality, or management roles
• Pension, paid holidays, and additional benefits

Why Join Us?

We're a customer-first business that values empathy, teamwork, and quality service. You'll be given the tools and training to succeed, supported by a team that genuinely cares about delivering a great customer experience.

Apply now and be the friendly voice our customers rely on.