Customer Service Specialist

Layka Recruitment; Greater London; On-site; GBP 30,000; Full time

Job summary

A logistics service provider in Greater London is looking for a Customer Service Specialist to ensure effective communication with customers and partners. The role involves monitoring deliveries, proactive problem-solving, and handling various administrative tasks. Ideal candidates will possess excellent customer service skills, attention to detail, and knowledge of the logistics sector. The salary is up to £30,000 with additional perks like 25 days holiday and a salary sacrifice car/cycle scheme.

Benefits

25 days holiday

Salary sacrifice car/cycle scheme

Qualifications

• Experience in customer service within logistics or freight transport is advantageous.
• Ability to communicate effectively and handle pressure in a busy environment.

Responsibilities

• Communicate with customers and partners via email and telephone effectively.
• Monitor delivery timelines and ensure they are met.
• Pro-actively solve problems that arise with customers.
• Provide reports and KPI details as required.

Skills

Knowledge of the freight transport industry

Customer focused service delivery

Ability to work under pressure

Multitasking

Strong problem-solving skills

Attention to detail

Excellent IT skills

Excellent communication skills

Job description

Thisisafantasticopportunity for a Customer Service Specialist tojoinacompanycommittedtoprovidingquality,innovativevalueand logisticsservices.Salary up to £30,000, 25 days holiday, salary sacrifice car / cycle scheme.

Key Tasks

• Timely and effective communication with Customers, partners & internal departments via e-mail & telephone.
• Effective monitoring to ensure deliveries are completed within the agreed timelines.
• Pro-active problem solving with customers and colleagues when issues arise.
• Resolve Credit Management Queries where necessary.

General Day to Day administrative duties

• Provision of PODs to meet customer requirements where necessary.
• Provide KPI and reports both externally and internally where required
• Ensure consignments are rated correctly in order to Invoice in an accurate and timely manner.
• Ensure that all Delivery and Collection consignments are conforming to correct information.
• Liaise with Operations and overseas offices to ensure customer commitments are delivered upon.
• Updating / Verifying theOrder Management System with customer booking details.

Skills

• Knowledge of the freight transport industry
• Be Customer focused with dedication in your service delivery to meet devolver needs.
• Ability to maintain positive mind-set when working under pressure, re-prioritising workload where necessary.
• Be reliable with the ability to multitask and have strong problem-solving skills.
• Strong attention to detail, accuracy and numeracy.
• Excellent IT skills with the ability to learn new systems quickly as required.
• Excellent communication skills both verbal / written with a polite, courteous an professional telephone manner