Customer Service / Sales Coordinator

Inspire Resourcing Ltd; Chesterfield; On-site; GBP 28,000; Full time

Job summary

A well-established company in Chesterfield is seeking a Customer Service Coordinator to handle customer communications, sales orders, and complaints in compliance with ISO standards. The ideal candidate will have previous experience in a similar role and be proficient in MS Office. This full-time permanent position offers a salary of approximately £28k.

Qualifications

• Previous experience in a similar role is required.
• Proficient in MS Office applications.

Responsibilities

• Communicate with customers to clarify requirements and provide information.
• Process sales orders and manage purchase orders.
• Handle customer enquiries professionally.
• Ensure customer complaints are resolved promptly.
• Maintain compliance with ISO procedures.

Skills

Customer communication

Sales order processing

CRM data management

ISO standards compliance

MS Office literacy

Job description

Overview

Customer Service Coordinator

Inspire Resourcing are currently recruiting a Sales Coordinator for a well-established company based in Chesterfield.

Responsibilities

• Communicating with customers to clarify requirements and advising pricing, lead times and delivery dates.
• Sales order processing and the raising of purchase orders.
• Respond to telephone enquiries and correspondence from customers in a professional and friendly manner.
• To ensure service offers are articulated correctly both internal and externally and premiums applied.
• To deal with and ensure customer complaints are actioned within ISO specified timescales.
• Increase sales by advising customers of products that complemento or support the ones they are ordering.
• Assist with CRM data input as and when required.
• To manage quotations in line with ISO procedures and timescales to a professional standard.
• Ensure timely follow up of quotations.
• Work with and support external sales functions.
• Liaise with technical support to ensure our quotations meet customer's requirements.
• Maintaining a clean order book.
• To ensure we are achieving our customer deliveries in line with our published service offers and service agreements.
• To ensure that internal sales operations are in compliance with ISO procedures.
• To ensure all orders are clean and accurate when processed.
• To ensure the sales offices are in full compliance with all health and safety regulations.

Requirements

• Previous experience in a similar role
• MS Office literate

Salary

CIRCA £28k

Employment Type

Full Time - Permanent