Customer Service & Sales Advisor

Tarmac Trading Ltd; Metropolitan Borough of Solihull; On-site; GBP 24,000 - 28,000; Full time

Job summary

A leading construction solutions provider is seeking a Sales & Customer Service Advisor to enhance the customer experience through effective account management and service delivery. The ideal candidate should possess a minimum of 5 GCSEs including Maths, English, and Science, alongside proven customer service experience in a fast-paced environment. Responsibilities include managing the full customer journey, resolving queries, and maintaining positive relationships. This position offers industry-leading rewards and a commitment to inclusivity.

Benefits

Bonus scheme

Enhanced holiday entitlement

Contributory pension scheme

Employee Assistance helpline

Training and development opportunities

Qualifications

• Proven experience in a customer accounts/service environment.
• Good written and verbal communication skills.
• Ability to build positive customer relationships.
• High level of IT literacy including Microsoft Office, experience of SAP would be advantageous.
• Planning and organisational skills, able to prioritise tasks and meet deadlines.

Responsibilities

• Manage the end-to-end customer experience including quotations and invoicing.
• Deliver and exceed targeted sales volumes.
• Prepare and input customer quotations on SAP/CRM.
• Respond to customer complaints in a timely manner.
• Process orders and ensure timely delivery of goods.

Skills

Customer accounts/service experience

Written and verbal communication

Positive customer relationships

IT literacy including Microsoft Office

Planning and organisational skills

Influencing and negotiation skills

Attention to detail

Education

Minimum of 5 GCSEs including Maths, English and Science

NVQ Level 3 in customer service (desirable)

Tools

SAP

Microsoft Office

Job description

Overview

Are you an experienced and dynamic Sales & Customer Service Advisor looking for your next position?

At Tarmac, who you are' matters. We want to get to know you. If you share our values and are proud of a job well done, collaborative in working well with others and ambitious to make things better, then have a read of what we have on offer. Tarmac is the UK's leading sustainable building materials and construction solutions business. Our innovative products and solutions not only deliver the infrastructure needed to grow the UK economy today but also help to create a more sustainable built environment for the country's long-term future.

We are currently looking for a Sales & Customer Service Advisor to join our friendly team in Bawtry, Doncaster. The site is easily accessible from Rotherham, Worksop, Retford, Gainsborough, Scunthorpe, Thorne, Sheffield, Barnsley and the surrounding areas

Here at Tarmac, we are working hard to create a dynamic and inclusive environment and it\'s important that our people come from a variety of different backgrounds.

Main Responsibilities

As the successful Sales & Customer Service Advisor you will report to the National Customer Service Manager and will be responsible for managing the end to end customer experience, from initial contact and quotations to delivery and invoicing, resolving any queries and complaints should they arise. You will be responsible for delivering and exceeding targeted sales volumes whilst performing set administration tasks as required, developing cross functional working relationships ensuring the best possible customer experience.

On a day to day basis, duties and responsibilities of the Sales & Customer Service Advisor will include (not exhaustive):

• Proactively managing applicable accounts and maintaining positive customer relationships to meet or exceed targeted sales volumes
• Assisting the account manager including SPAF\'s, haulage rates, price changes
• Identifying leads by responding to enquiries
• Accurately maintaining up to date background data required for Sales process
• Preparing & inputting customer quotations on SAP/CRM, updating and amending customer prices in a timely manner when required
• Prompt response to tender enquiries & customer questionnaires
• Responding to customer complaints, from investigation to closure
• Month end tasks including customer reports, delivered prices & PGM\'s, Energy & Environmental surcharges
• Processing orders and liaising with customers, including changes in customer requirements, tracking dispatch to ensuringtimely delivery of goods
• Liaising with external haulier schedulers, providing accurate and timely information to customers, and facilitating effective scheduling
• Liaising with internal production teams, confirming stock levels for orders
• Managing 3rd party purchase materials including raising purchase orders, liaising with suppliers and maintaining stock levels
• Managing and resolving internal and external customer invoice queries in a timely and professional manner, raising credit and debit notes as required.

The ideal Candidate

The ideal Sales & Customer Service Advisor will be experienced in a commercially focused team within a fast-moving environment with a proven track record of outstanding customer service. You will have the ability to be fast and flexible whilst maintaining the highest level of customer service and professionalism, with an excellent understanding of customer needs who is able to build solutions to best suit your customer.

Ideally, we would like any prospective applicants for the Sales & Customer Service Advisor to be in receipt of the following skills and experience:

• Proven experience in a customer accounts/service environment
• Good written and verbal communication
• Ability to build positive customer relationships
• High level of IT literacy including Microsoft Office, experience of SAP would be advantageous
• Planning and organisational skills, able to prioritise tasks and meet deadlines
• Influencing and negotiation skills
• Desirable knowledge of products, packing options & proven routes to market
• High level of accuracy and attention to detail
• Have an understanding of export inco terms & payment methods including L.O.C\'s.
• Hold a minimum of 5 GCSEs (or equivalent) including Maths, English and Science
• NVQ Level 3 in customer service would be desirable

Why Tarmac

We don\'t just offer a job, we offer a career.

Alongside this role, you\'ll have access to industry-leading rewards, development opportunities, and a culture that puts people first, including:

• Bonus scheme
• Enhanced holiday entitlement
• Contributory pension scheme
• Access to the Tarmac Reward website with discounts on retailers, holidays, etc.
• Access to our Employee Assistance helpline for free and confidential advice
• Access to join our Employee Communities (employee networks) we currently have nine communities inc.(REACH) Religious, Ethnic, Cultural Heritage, LGBTQ+, Parents & carers, Ability, Wellbeing, Female voice and menopause
• Training and development opportunities

We\'re proud to be part of CRH, and even prouder to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.If you need any reasonable adjustments during the recruitment process, just let us know, we\'re here to support you.

Ready to build your future?

Click Apply\' to get started. Please note: we sometimes close roles early due to high interest, so don\'t wait too long!

#Tarmac #TarmacCareers

Tarmac Trading Limited