Customer Service & Sales Advisor

Red Dot Commercial Limited; Hythe; On-site; GBP 25,000 - 28,000; Full time

Job summary

A customer service company in the UK seeks an individual to assist customers via phone and live chat. Responsibilities include converting enquiries into bookings and updating records in the CRM system. Candidates should have a friendly personality with strong phone-based customer service experience. The position offers a basic salary of £25,396.80 plus commission, along with great perks like birthday leave and gym membership.

Benefits

Birthday leave

Agent rates on selected packages

Free tea, coffee, and sweets

Generous workplace pension scheme

Dress-down work environment

Free on-site parking

Free gym membership

50% discount on certain experiences

Qualifications

• A friendly, upbeat personality.
• Strong experience in phone-based customer service or sales.
• Excellent customer service skills.

Responsibilities

• Handle incoming calls and assist customers via live chat.
• Offer impartial advice on various options.
• Convert enquiries into bookings.

Skills

Customer service skills

Phone-based experience

Calm under pressure

Great phone manner

Job description

Overview

Handle incoming calls and assist customers via live chat. Offer impartial advice on various options. Convert enquiries into bookings. Update records in our CRM system. Process amendments and cancellations for existing bookings.

Responsibilities

• Handle incoming calls and assist customers via live chat
• Offer impartial advice on various options
• Convert enquiries into bookings
• Update records in our CRM system
• Process amendments and cancellations for existing bookings

Qualifications

• A friendly, upbeat personality
• Strong experience in phone-based customer service or sales
• Excellent customer service skills
• Motivated and calm under pressure
• Great phone manner
• Availability Monday - Friday (9 am - 5.30 pm or 10.30 am - 7 pm), plus one in three Saturdays (9 am-5 pm)

Benefits & Perks

• Salary £25,396.80 basic + great Commission (£27,800 OTE)
• Birthday leave
• Agent rates on selected packages
• Free tea, coffee, and Pick & Mix sweets
• Generous workplace pension scheme
• Dress-down work environment
• Familiarisation visits
• Social events and fun team activities
• Free on-site parking and free gym membership
• Paid expenses for personal fitness challenges
• 50% discount on certain experiences