Customer Service Representative

QVC; Liverpool; Hybrid; GBP 27,000 - 35,000; Full time

Job summary

A leading retail company in Liverpool is seeking a Customer Service representative to join their dedicated team. This full-time role offers competitive pay of £13.81 per hour and involves handling inbound customer calls, resolving inquiries, and achieving performance targets. With a strong commitment to work-life balance, the role provides benefits such as home office options and comprehensive health programs. Candidates should have experience in customer service and a passion for delivering exceptional support.

Benefits

Home office options

30 days of annual leave

QVC bike leasing

Comprehensive health program

Free parking

Subsidised cafeteria

Qualifications

• Desire to deliver a first-class customer service experience.
• Ability to interpret and respond to customer questions.
• Experience using a computer is necessary.

Responsibilities

• Handle inbound customer calls, resolving complex enquiries.
• Work towards individual performance targets as part of a team.
• Participate in a four-week onboarding and training experience.

Skills

Customer service experience

Computer proficiency

Job description

Your Opportunity, Your Team

Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands – QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road.

• The Customer Service representative supports our Customer Care Team in Knowsley, please view our video to find out more about what it’s like to work in our Contact Centre at QVC.

• Joining the QVC UK team means a strong work‑life balance and benefits like home office options, 30 days of annual leave, QVC bike leasing, comprehensive health program, free parking and a subsidised cafeteria. Best of all, you’ll join a global, dynamic company where collaboration and support help you make a real impact.

Hourly Pay

£13.81 per hour

Work from home approach (Minimum of first 3 months working onsite)

We aim to provide a flexible workplace where you can enjoy a combination of home and office‑based working. Your leader will discuss what options we have available and what will work best for you and the business.

Contract type

• Permanent
• Full‑time

Work hours

• On Call Days Monday – Sunday: 07:00‑18:00, with 2 weeks notice of shift.

What You’ll Do

• In addition to being the welcoming friendly voice of QVC, you will be passionate about providing world‑class customer service. Our Customer Care Team Members handle inbound customer calls, resolving customers’ often complex enquiries whilst driving brand advocacy.
• Whilst working as part of a team to ensure our overall success, you will also work towards achievable individual performance targets.
• To set you up to be successful and ensure you are ready to be great in your role, you will be provided with a supportive and seamless onboarding experience – which will include four weeks of training.

What You’ll Bring

• The desire to deliver a first‑class customer service experience.
• Have experience interpreting and responding to customer questions.
• Experience using a computer is necessary in this role.

Disability Confident Scheme

QVC UK is a Disability Confident Leader, level 3 accredited employer and operates a Disability Confident Scheme (“DCS”). For any UK based roles, if you’d like to be considered under this scheme, please indicate this on the application form.

Total Rewards

Our Total Rewards package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits.

EEO Statement

QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier‑free employment process. If you need reasonable accommodations/support throughout, please contact us at [e-mail] for assistance.

If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate’s qualifications, skills, experience, and geographic location as well as business and market conditions.