Customer Service Representative

Perfetti Van Melle; Windsor; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading candy manufacturer is looking for a Customer Services Representative in Old Windsor, focusing on effective supply chain management and customer order processes. The ideal candidate will have 3+ years in FMCG customer service, a solid grasp of supply chain operations, and proficiency in SAP. Benefits include a competitive salary with bonuses, generous leave, and flexible working options post-probation. Join a dynamic team where your contribution makes a difference!

Benefits

Competitive salary + bonus

Company-paid pension

Private medical insurance

27 days annual leave

Flexible hybrid working opportunities

Qualifications

• 3+ years of experience in FMCG Customer Service.
• Strong understanding of end-to-end supply chain processes.
• Excellent problem-solving and communication skills.

Responsibilities

• Manage customer orders and EDI orders.
• Investigate customer inquiries regarding stock and deliveries.
• Process claims, returns, and maintain customer data.

Skills

FMCG Customer Service experience

Understanding of supply chain processes

3PL warehousing experience

Proficient in SAP

Excellent communication skills

Fluent in English

Tools

SAP S/4HANA

Excel

Job description

Ready to take a fresh step in your career?

Customer Services Representative – UK FMCG

• Location: Old Windsor, United Kingdom
• Contract: Permanent, Full-time
• Work model: Office-based
• Team: Plan & Deliver | Supply Chain Management

For more than 100 years, Perfetti Van Melle has been creating some of the world’s most loved candy brands — with the help of 19,000+ colleagues worldwide. From Mentos to Chupa Chups, our brands bring joy every day.

Our colleagues in the Plan & Deliver (Supply Chain) team are eager to team up with you to ensure everyone can enjoy our delicious freshmakers and sweets every single day.

Where we need you:

As Customer Services Representative, you will play a key role in supporting effective supply chain management through end-to-end customer order management. Acting as a vital link between customers, sales, logistics partners, and internal teams, you’ll help deliver outstanding service while ensuring smooth order-to-invoice processes.

This role is office-based in Old Windsor, supporting close collaboration with internal teams and partners. Following a successful probation period, flexible hybrid working opportunities may be available.

Your core responsibilities at a glance:

• Manage customer orders from receipt through to dispatch and invoicing, including EDI orders
• Investigate and resolve customer enquiries related to stock availability, deliveries, pricing, and product information
• Process claims, returns, damages, and credit notes in collaboration with Finance
• Maintain accurate customer master data and sales conditions in SAP
• Act as a daily point of contact for customers, sales teams, and 3PL logistics providers
• Contribute to supply chain KPIs, continuous improvement initiatives, and cost‑saving projects
• Build strong working relationships with customers and internal stakeholders to meet service level targets

The ingredients of Perfetti Van Melle – is this your flavor?

We are Taste Makers in Candy! As the third‑largest confectionery company in the world — and the second in Europe — we’re on a journey to become the very best at making candy. And we need great colleagues to make that happen.

What makes us unique:

• Empowering – Growth and development opportunities tailored to you
• Fun – A family‑like culture, team events, and yes… a candy company!
• Innovation – Active engagement in health, sustainability, and food safety
• Dynamic – Operations in 30+ countries and a business that’s always evolving

The ideal recipe for our new Customer Services Representative:

• At least 3 years’ experience in an FMCG Customer Service role
• Strong understanding of end‑to‑end supply chain processes, KPIs, and operations
• Experience working with 3PL warehousing and logistics providers
• Proficient in SAP (SAP S/4HANA preferred) and confident with Excel
• A customer‑first mindset with excellent communication and problem‑solving skills
• Fluent in spoken and written English
• Comfortable working on‑site and commuting daily to our Old Windsor office

What we offer

• Competitive salary + bonus
• 8% company‑paid pension
• Private medical insurance, dental cover, life assurance, and income protection
• 27 days annual leave (plus bank holidays)
• A beautiful office overlooking the River Thames in Old Windsor
• Flexible hybrid working opportunities after probation
• A supportive, inclusive culture where your contribution truly matters

Want a taste of more?

We’ve already included multiple “bites” of information. If this role sounds like a sweet next step and you’re ready to elevate our Supply Chain team, we’d love to meet you.

At Perfetti Van Melle, we believe the strength of our team lies in diversity. We create a workplace where everyone feels welcome, respected, and empowered to grow.

Ready to shape the future of sweets? Apply now and help us create even more sweet moments!