Customer Service Representative

Merck; Stanley; On-site; GBP 25,000 - 35,000; Full time

Job summary

A global healthcare company is seeking a Customer Service Professional based in England. This onsite role involves delivering exceptional customer service, managing orders, and fostering customer relationships. Candidates should have GCSE qualifications in English, Math, and ICT, along with proven experience in customer service and sales. The position requires a customer-oriented approach to resolve queries effectively while maintaining high productivity. Closing date for applications is 28/01/2026.

Qualifications

• Proven experience in a sales-based customer services role.
• An aptitude for managing and resolving customer complaints.
• Ability to work in a team environment while managing high workloads.

Responsibilities

• Identify customer needs and ensure top-notch satisfaction.
• Provide consultative advice on products and services.
• Manage orders end-to-end in adherence to SOPs.
• Drive customer engagement on online platforms.
• Resolve customer queries and complaints through various channels.

Skills

Customer Engagement

Customer Satisfaction

Customer Management

Data Entry

Order Processing

Customer Service

Education

GCSE qualifications in English, Math, and ICT

Job description

Job Description

Are you passionate about delivering exceptional customer service, adept at building strong relationships, and possess a flair for sales? Then, we are looking for you to join our team as a Customer Service Professional at Allflex Livestock Intelligence.

This is a fully onsite in person role.

Responsibilities

• Use your customer service skills to identify and fulfill customer needs, build long-lasting relationships, and ensure top-notch satisfaction

• Provide consultative advice on our range of products and services, showcasing your comprehensive knowledge

• Manage orders end-to-end in adherence to our Standard Operating Procedures (SOPs)

• Drive customer engagement on our online platforms by guiding and coaching our customers

• Tactfully resolve customer queries and complaints through various channels including phone, email, mail, social media, or our website

• Actively participate in promotional campaigns and collaborate with colleagues from other departments to stay updated on new product information

• Seize sales opportunities through outbound calls and up-selling during inbound calls

• Maintain productivity and accuracy levels as per the set standards

Skills & Experience

• GCSE level or above qualifications in English, Math, and ICT

• Proven experience in a sales-based customer services role

• An aptitude for managing and resolving customer complaints

• Demonstrated ability to work in a team environment while managing high workloads

• A customer-oriented approach and the capacity to adapt and respond to different types of personalities

Closing date for applications:28/01/2026

Required Skills

Customer Engagement, Customer Experience Management, Customer Management, Customer Queries, Customer Satisfaction, Customer Service, Customer Service Management, Customer‑Support, Data Entry, Order Processing

Preferred Skills

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully

Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre‑existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status

Regular

Relocation

No relocation

VISA Sponsorship

No

Travel Requirements

No Travel Required

Flexible Work Arrangements

Not Applicable

Shift

Not Indicated

Valid Driving License

No

Hazardous Material(s)

n/a

Job Posting End Date

01/29/2026

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.