Customer Service Representative

William Hill; Penrith; On-site; GBP 20,000 - 25,000; Full time

Job summary

A customer-focused role at a prominent betting shop, offering positions for Customer Service Representatives in Penrith. The job involves providing excellent service, processing bets, and engaging with customers in a welcoming environment. With flexible hours and competitive benefits, including annual pay review and training opportunities, this position is ideal for individuals passionate about customer interaction.

Benefits

Annual Pay Review & Bonus Scheme

28 days holiday annually

Paid birthday day off

Subsidised travel

Pension plan

Perks and discounts

Training and development opportunities

Qualifications

• Age 18+ (legal requirement).
• Passion for delivering excellent customer service.
• Strong interpersonal and empathy skills to engage with diverse customers.

Responsibilities

• Welcoming customers with a friendly face.
• Processing bets and assisting with customer queries.
• Helping customers by demonstrating how to use betting terminals.
• Building relationships with our customers and providing excellent customer service.
• Championing safer gambling at all times.
• Supporting managers with shop displays and opening/closing activities.

Skills

Customer Service

Interpersonal Skills

Empathy

Job description

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Customer Service Representative, Penrith

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Client:

William Hill

Location:

Penrith, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

3ce663f204f8

Job Views:

5

Posted:

19.08.2025

Expiry Date:

03.10.2025

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Job Description:

People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all. Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business, and working in retail at William Hill is really about putting our customers first and getting to know them and the communities in which we live and work. If you’re a people person, you’ll love working here. What’s more, you’ll have the support, training, and encouragement to build a career that raises your game, with plenty of incentives to keep you motivated along the way because by investing in you, we’ll raise our game.

You will be responsible for:

• Welcoming customers with a friendly face
• Processing bets and assisting with customer queries
• Helping customers by demonstrating how to use betting terminals
• Building relationships with our customers and providing excellent customer service
• Championing safer gambling at all times
• Supporting managers with shop displays and opening / closing activities as required

Working Patterns:

• Our shops have a variety of opening times between 8am-10pm, Monday to Sunday
• Shifts are devised on a rota basis and are subject to change, including evening and weekend shifts

What's in it for you? We offer a range of competitive benefits because we care about our people and their development. From financial benefits to health and wellbeing initiatives, we want you to know that, at William Hill, we win together:

• Working hours: Full and part-time hours available
• Annual Pay Review & Bonus Scheme: Your base salary will be reviewed annually, with a performance bonus
• Holiday entitlement: 28 days holiday annually (pro rata)
• Paid birthday day off: An extra paid day off for your birthday, flexible within your birthday month
• Subsidised travel: Discounted or free Zone 1-6 Oyster card for London roles
• Pension plan: Company matches contributions up to 4%
• Perks and discounts: Discounts in shops, cinemas, holidays, and more
• Training and development: Opportunities for career growth and internal promotion

What do you need to be successful?

• Age 18+ (legal requirement)
• Passion for delivering excellent customer service
• Strong interpersonal and empathy skills to engage with diverse customers