Customer Service Representative

Randstad Technologies Recruitment; North East; On-site; GBP 40,000 - 60,000; Full time

Job summary

A consultancy firm in Newcastle is seeking several Customer Service Advisors for a 6-month contract. The role involves assisting customers through various channels and managing complex queries. Ideal candidates should have experience in customer service and strong communication skills. This position is on-site from Monday to Friday, with a pay rate of £16.50 per hour.

Qualifications

• Previous customer service experience in a fast-paced call centre.
• Strong problem-solving skills to manage complex queries.
• Comfortable using customer service systems.

Responsibilities

• Act as the first point of contact for customers.
• Support a wide range of customer enquiries.
• Log and escalate technical issues as needed.

Skills

Customer service experience

Problem-solving skills

Communication skills

IT literate

Job description

Overview

6-Month Contract | Inside IR35

£16.50 per hour (PAYE)

Location: Newcastle (On-site) - Monday to Friday

A well-established and highly innovative consultancy firm is looking for several Customer Service Advisors to join their team on a contract basis. You will act as the first point of contact for customers, offering assistance through online chat, email, phone, and postal correspondence. The role also involves raising and redirecting tickets using ServiceNow for IT-related queries.

Responsibilities

• As a Customer Service Advisor, you will be part of a vibrant and dynamic team that shares a passion for delivering exceptional service.
• Support a wide range of customer enquiries, guide customers through processes, resolve issues, and ensure questions are handled with care and clarity.
• Communicate across multiple channels and log and escalate more technical issues where needed.
• Provide accurate information, manage follow-ups, and contribute to a smooth, compliant customer journey throughout every interaction.

Qualifications

• Previous customer service experience in a fast-paced call centre or contact centre environment.
• Strong problem-solving skills and the ability to manage complex queries.
• IT literate and comfortable using customer service systems.
• Solid understanding of FCA rules and regulatory compliance.
• Clear and professional communication skills, both written and verbal.

Additional Details

If you have a strong background in customer service or call centre work, this is a fantastic opportunity to be part of a meaningful and impactful project.

To apply, please contact Iram Shariff at (url removed) or apply directly via this advert.

Randstad Technologies is acting as an Employment Business in relation to this vacancy