Customer Service Representative

Conduent Business Services; Leeds; On-site; GBP 23,000 - 25,000; Full time

Job summary

A global business outsourcing company in Leeds is seeking enthusiastic customer service representatives to manage customer calls, web chats, and correspondence. The role demands a commitment to providing outstanding service and the ability to adapt to various team needs. Ideal candidates are empathetic, flexible, and possess strong communication skills. Benefits include competitive salary, 29 days holiday, and comprehensive insurance packages.

Benefits

29 days paid holiday

Life assurance

Dental insurance

Pension scheme

Free eye tests

Excellent apprenticeship programmes

Qualifications

• Desire to deliver great customer service with first-contact resolution.
• Empathetic approach to customers in challenging situations.
• Ability to adapt and work in a fast-paced environment.

Responsibilities

• Provide excellent customer service over the phone, email, and webchat.
• Identify opportunities to promote additional services.
• Resolve customer complaints and queries.

Skills

Customer service

Communication skills

Empathy

Flexibility

Job description

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Conduent are a Global Business Processing Outsource company. This role will be supporting a busy transportation client and will involve managing customer calls, web chat and correspondence.

Being enthusiastic and motivated to deliver an outstanding level of customer service is paramount to our global & mission-critical services. The role can be varied across all teams, so flexibility is required.

Contract: Permanent

Location

Leeds, LS11 5BD

Shifts: 37.5 hours per week, rotational shifts - Monday to Sunday between the hours of 08.00am and 8 : 00pm with alternate days worked on a weekend.

Salary: £23,809.50 rising to £24,297 after completion of probation period (Pro-Rata)

Your responsibilities will include

• Provide excellent customer service over the phone, email and webchat.
• Identifying opportunities to promote additional services to the customer.
• Resolve any customer complaints and queries.
• Help shape our culture by demonstrating our core values.
• Attending training sessions to continuously improve knowledge and performance.

What we are looking for

• A desire to deliver great customer service & aim to make customers happy with the service they have received on first contact.
• An empathetic approach to customers in difficult situations.
• Being able to adapt and work in a fast-paced environment.
• A clear understanding of what good service looks like.
• You will need to demonstrate a positive & professional telephone manner.
• Good verbal, writing & communication skills.

What we offer you

• 29 days paid holiday per annum (inclusive of bank holidays)
• Life assurance.
• Dental Insurance.
• Pension Scheme.
• Free eye tests
• Excellent Apprenticeship Programmes

Travel & parking information

We are based a short 10–15 minute walk from Leeds railway station. Please be aware that parking availability onsite is not guaranteed.