Customer Service Representative

JDR Group; Hull and East Yorkshire; On-site; GBP 40,000 - 60,000; Full time

Job summary

A logistics company in the UK is seeking a Customer Service Representative to oversee order processes, resolve operational issues, and collaborate with teams across Europe. The ideal candidate will have exceptional attention to detail, strong communication skills, and a proactive approach to customer service. Join a dynamic work environment offering opportunities for professional growth and a competitive benefits package.

Benefits

Competitive benefits package

Excellent pension and life assurance schemes

33 days of annual holiday

Cycle-to-work scheme

Access to exclusive perks and discounts

Qualifications

• Exceptional attention to detail and organizational skills.
• Resilient under pressure and adaptable.
• Strong interpersonal and communication skills.

Responsibilities

• Act as the main point of contact for customers.
• Resolve operational issues and implement new transport lanes.
• Collaborate with colleagues across Europe.

Skills

Attention to detail

Organizational skills

Interpersonal communication

Problem-solving

Adaptability

Job description

Overview

Job Title: Customer Service Representative

Our client prides themselves on being a trusted logistics partner across the UK and Europe. With a strong reputation for reliability, efficiency, and customer service, they specialize in providing tailored transport solutions to a wide range of industries. Their team works closely with clients to ensure every shipment is delivered on time and to the highest standard, making us a key link in their supply chain. Joining their company means being part of a fast-paced, supportive, and forward-thinking environment where your skills will help keep goods moving smoothly across borders.

Responsibilities

• Act as the main point of contact for customers, overseeing the entire order process and ensuring accuracy from start to finish.
• Resolve operational issues, implement new transport lanes and provide insights through financial and operational analysis.
• Collaborate with colleagues across Europe to deliver innovative transport solutions and drive continuous improvement.
• Switch seamlessly between customer service, liaising with operational and commercial colleagues, and implementing key efficiencies.

Ideal Candidate

• Exceptional attention to detail and organizational skills, with a passion for delivering high-quality customer service.
• Resilient under pressure and adaptable to evolving market and customer demands.
• Strong interpersonal and communication skills; able to build collaborative relationships with customers and internal teams.
• Proactive and structured approach to customer centricity, with a sense of responsibility and ownership.
• Solution-focused team player who anticipates potential problems and acts quickly to resolve them.

What We Offer

• A culture built on trust, ownership and responsibility where your contributions truly matter.
• A dynamic and innovative work environment focused on operational excellence, continuous improvement and teamwork.
• Opportunities for professional growth and personal development, supported by tailored training programmes.
• A competitive benefits package, including:
• Excellent pension and life assurance schemes.
• 33 days of annual holiday including bank holidays.
• Cycle-to-work scheme.
• Access to our Benefit Hub for exclusive perks and discounts.
• Comprehensive Help@Hand support and Employee Assistance Programme.

How to Apply

If you're ambitious, detail-oriented and excited to support creative logistics solutions, we'd love to hear from you. Apply today and become part of a team that drives innovation in global logistics!