Customer Service Representative

Political, International and Development Studies Student Association; Glasgow; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading insurance provider is seeking Customer Service Representatives for a hybrid role in Motherwell. You will handle insurance claims efficiently and guide customers through the process. The position offers a starting salary of £25,100 and various employee benefits, including a bonus opportunity and flexible working options.

Benefits

Bonus opportunity

Generous pension scheme

25 days holiday

Up to 40% product discount

Paid volunteering days

Flexible benefits

Qualifications

• Strong desire to meet customer needs.
• Ability to work in a fast-paced environment.
• Good level of IT proficiency.

Responsibilities

• Handle insurance claims efficiently.
• Manage home claims from start to resolution.
• Guide customers through the claims process.

Skills

Positive attitude

Excellent communication skills

Empathetic listening

Flexibility to adapt

IT skills

Job description

Overview

Location: Maxim Park, Motherwell. We have exciting opportunities for Customer Service Representatives to join us in our Maxim office. This is a hybrid position with 50% of your working week spent in the Maxim office. Start date: October 27.

We value people who do the right thing for customers and colleagues, speak up, take responsibility, and make good decisions. Aviva serves 15 million customers across the UK, and we are looking for people who truly care and are driven to give their best every day.

Responsibilities

• Handle insurance claims with maximum efficiency and minimum fuss in a modern and welcoming office environment.
• Primarily a phone-based role; manage home claims from start to resolution, guiding customers through the claims process, gathering necessary information, and assessing claims in line with policies and procedures to reach the best outcomes for customers.

Skills And Experience

• Positive attitude and strong desire to meet customers A0needs.
• Excellent communication skills, both written and verbal.
• The ability to listen and reason empathetically.
• Flexible attitude towards change and ability to work in a fast-paced environment.
• Good level of IT skills to navigate systems.

Working Hours

• Shift patterns covering 8am-9pm Monday to Friday and 8am-8pm Saturday and Sunday.
• Current rotation includes one late shift every 4 weeks and one weekend day every 4 weeks.
• Average of 35 hours per week over 5 days; shifts on a rota basis; flexibility required.
• Open on Bank Holidays.

What Youll Get For This Role

• Starting salary of £25,100; pay progression scheme applies as you develop in the role.
• Bonus opportunity – 6% of annual salary (actual amount depends on performance).
• Generous pension scheme – Aviva contributes up to 14% depending on your contribution.
• 25 days holiday plus bank holidays, with option to buy or sell up to 5 days.
• Up to 40% discount on Aviva products and other retailer discounts.
• Up to £1,200 of free Aviva shares per year through the Matching Share Plan; Save As You Earn scheme.
• Supportive policies including parental and carers leave.
• Flexible benefits including sustainability options such as cycle to work.
• Three paid volunteering days per year to help others, plus wellbeing support and tools.
• Additional information available via salary calculator for total rewards.

Aviva Is For Everyone

• We are inclusive and welcome applicants from diverse backgrounds and experiences.
• We encourage applicants even if you doneel you tick every box; research shows some may feel this way.
• We flex locations, hours and working patterns to suit customers, the business, and you; most people spend about 50% of their time in offices.

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