Customer Service Representative

Metro Bank Plc; Eastbourne; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading UK bank in Eastbourne is seeking a Banking Representative to deliver exceptional customer service and support. The role involves engaging with customers, understanding their needs, and working as part of a dynamic team. Candidates should possess strong relationship-building skills and a keen attention to detail. Comprehensive training will be provided to succeed in this full-time position, with opportunities for career advancement.

Benefits

Competitive salary

Discretionary annual bonus

Generous holiday allowance

Attractive pension scheme

Healthcare

Life assurance

Colleague discounts

Extensive training

Internal opportunities for career advancement

Qualifications

• Ability to build effective customer relationships in a fast-paced environment.
• Maintain meticulous attention to detail, even under pressure.
• Profound understanding of risks associated with the role.
• Proficient in computer skills, including Microsoft Office.
• Experience in customer service queries is essential.

Responsibilities

• Provide exceptional customer service and understand product suitability.
• Work as part of a team and prioritize tasks against changing demands.
• Stay compliant with training and regulatory requirements.

Skills

Customer relationship building

Attention to detail

Risk understanding

Computer skills

Customer service experience

Tools

Microsoft Office

Job description

At Metro Bank, we believe the best banking experience starts with people who genuinely care. We’re not just delivering banking services – we’re building trust through authentic connections. Here, our people come first; our colleagues are a part of a team that values individuality, collaboration, and long‑standing relationships.

As a Banking Representative, you will interact with our customers as the ‘face’ of Metro Bank, with a strong understanding of our products and services and the ability to deliver exceptional customer service.

What you will do:

• You will be at the forefront of customer interactions, going above and beyond to provide customers with exceptional service and through understanding what products and services are suited to their needs.
• You will work as part of a team, prioritising tasks against changing customer demand and delivering on store objectives.
• You will keep on top of regulatory and non‑regulatory training and changes to ensure that we are compliant and fair in all transactions.

And… we are a bank, so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.

Working Arrangements & Training:

Metro BankEastbourne is a Monday - Friday store. We are currently recruiting for full time, 37.5 hours across 5 days.

The successful candidate will be expected to support our Brighton store on an occasional Saturday.

Our colleagues work from 8:45am - 5:15pm OR 9am - 5:30pm every day. If reasonable too we may ask you to work Saturdays in a store that is open. If this is the case, we will provide a day off in the week and any reasonable additional travel can be expensed.

We will make sure you get the training needed to develop you into a banking representative; this will include a mixture of live teams’ sessions with a trainer, guided study through our online training suite, and on the job training (such as observing, buddying up, and serving our customers). All of this training will be blended together, at a pace set between you and your manager.

What you will need:

• Ability to build effective customer relationships in a fast‑paced environment.
• Maintain meticulous attention to detail, even under pressure.
• Profound understanding of the risks associated with the role and their implications for both yourself, and Metro Bank's customers.
• Proficient in computer skills, including a working knowledge of Microsoft Office.
• While prior experience in finance or banking is not always required, experience in handling customer service queries and operating in an environment that has controlled processes in place, is essential.

Our promise to you:

• Competitive salary, discretionary annual bonus, and a comprehensive benefits package including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and colleague discounts
• Extensive training to build your knowledge and skills
• Internal opportunities for career advancement
• Upon completion of training, you will receive a salary uplift