Customer Service Representative

Peoples Partnership; Crawley; Hybrid; GBP 23,000 - 30,000; Full time

Job summary

A financial services organization in Crawley is seeking a dedicated Customer Service team member. You will respond to various customer inquiries, ensuring clear communication and compliance with service standards. The ideal candidate will have experience in financial customer service, strong attention to detail, and a passion for supporting customers. This role emphasizes continuous learning and improvement in customer service quality. Benefits include generous pension contributions and various employee support initiatives.

Benefits

Generous pension contributions up to 14%

Learning & development opportunities

Volunteering days

Onsite gym

Employee healthcare

Travel season ticket loans

Qualifications

• Experience dealing with customers in a Financial Services setting.
• Comfortable with numbers and have a good eye for detail.
• Able to stay focused and keep going even when things get busy.

Responsibilities

• Handle customer inquiries via calls, emails, letters, texts, and webchat.
• Join daily team catch-ups to share updates.
• Help improve customer service processes.

Skills

Customer service experience

Great communication skills

Attention to detail

Self-motivated and organized

Ability to handle complex ideas simply

Job description

Our Customer Service teams are the heart of People's Partnership, making sure our customers get the support they need. You'll help customers by understanding what they need and giving them clear, helpful answers throughout their time with us. You'll also work closely with your team and others across Operations to meet customer needs and follow our service and compliance standards. How you'll help:

• Speak to customers by handling calls, emails, letters, texts and webchat
• Join daily team catch-ups, share updates, and help create a positive, supportive team vibe.
• Handle a variety of customer questions and step in to help other teams when needed.
• Help spot ways to make our customer service even better.
• Keep learning and building your skills in pensions and customer service.
About People's Partnership: At the heart of our organisation is a commitment and a motivation to make the future-saving experience a simple one for our members. We champion fairness and simplicity, not profit-chasing. Imagine a financial adventure where everyone's a winner, fuelled by our exceptional service and brought to life by the fantastic individuals who work for us. We're a diverse employer with a flexible, hybrid working approach, ensuring everyone gets the opportunity to come to work and be the best version of themselves.

As an organisation without shareholders, our purpose is to make saving for the future simpler and fairer for everyone, rather than chasing profits or sales targets. This role is about doing the right thing for our customers, providing clear communication, understanding their needs, and explaining financial information in an accessible way. It requires sound judgement, strong attention to detail, and the ability to remain professional and composed in a busy environment. If this sounds like you and you have worked in customer service within financial services and are passionate about supporting customers, we want to hear from you!,
• Experience dealing with customers in a Financial Services setting.
• Great communication skills - you can complex ideas in a simple, clear way.
• A real passion for helping customers, making sure they get the support and information they need.
• Comfortable with numbers and have a good eye for detail.
• Able to stay focused and keep going even when things get busy.
• Self-motivated, organised, and happy working on your own when needed.
  
  Generous pension contributions with an employer contribution of up to 14%
• Learning & development opportunities and study support
• Volunteering days and charity payroll giving
• Social clubs and events
• Onsite gym
• Income protection, critical illness cover & death in service insurance
• Employee healthcare
• Parental and adoption leave
• Travel season ticket loans
• Ride-to-Work scheme