Customer Service Representative

Mulberry Recruitment; Bracknell; On-site; GBP 26,000; Full time

Job summary

A reputable recruitment agency is seeking a Customer Service Representative for a full-time position in Bracknell. This role involves managing customer interactions and providing a high level of service in the furniture design industry. The ideal candidate will demonstrate excellent communication skills and confidence in managing customer queries via phone and email. Benefits include generous staff discounts, holiday, and development opportunities. The working hours are Monday to Friday, 9am to 5.30pm.

Benefits

Free on-site parking

Pro-rata of 20 days holiday

Generous staff discount after 6 months

Regular office social events

In-house training and development

Workplace pension scheme

Qualifications

• Demonstrable experience in handling complex customer queries.
• Ability to provide premium customer service and handle complaints.
• Ability to adapt to changing requirements in a fast-paced environment.

Responsibilities

• Handling customer queries and providing a professional service.
• Managing inbound calls and customer emails.
• Identifying customer needs and providing appropriate solutions.

Skills

Excellent communication skills

Confidence making telephone calls

Ability to build rapport

Excellent Microsoft Office skills

Ability to work under pressure

Education

GCSE Maths and English

Job description

Customer Service Representative

Permanent

£26,000

Bracknell

Full time – 9am – 5.30pm (Mon – Fri)

My client is looking for a Customer Service Representative, to join a busy team in the furniture design industry.

They are looking for a professional to assist with customer concerns, answer questions, and provide information about their products and services. As a brand ambassador, you will manage customer interactions, respond to phone and email inquiries, and maintain accurate records to ensure the best possible customer experience.

Responsibilities

• Handling customer queries, providing a premium first impression and professional service
• Manage inbound telephone enquires as well as responding to customer emails and live chats
• Handle customer complaints, provide appropriate solutions and alternatives within agreed timescales, this may involve leasing with suppliers to get to an appropriate resolution
• Identify and assess the customers needs and follow the correct processes to achieve a resolution within the companys SLAs
• Proven/demonstrable experience of dealing with complex customer queries
• Be able to demonstrate how well you work under pressure and adapt to changing requirements
• Confidence making telephone calls and a great telephone manner
• Excellent communication skills, both written and verbal
• Excellent Microsoft Office skills with demonstrable ability to use Word, Outlook and Excel
• Ability to put customers at ease and build rapport and credibility with them

Education/Qualifications

• GCSE Maths and English

Benefits

• Free on-site parking
• Pro-rata of 20 days holiday
• Generous staff discount after 6 months of service
• Regular office social events
• In-house training and development to support your growth
• Workplace pension scheme