Customer Service Representative

Vale of Glamorgan Council; Barry; On-site; GBP 25,000 - 27,000; Full time

Job summary

A local government council in Wales is seeking a motivated Customer Service Representative to join their team in Barry. This role involves supporting residents and providing crucial information about council services. Candidates should have call center experience and excellent communication skills. The position offers a full-time schedule of 37 hours per week and a competitive salary.

Qualifications

• Previous experience in a call center/customer service environment.
• Excellent communication skills.
• Willingness to work as part of a busy team.

Responsibilities

• Act as the first point of contact for residents seeking support.
• Provide information, advice, and signposting.
• Handle requests, report concerns, and take payments.

Skills

Communication skills

Computer skills

Job description

About us

We are looking for dedicated, motivated and empathetic call handlers to join our Vale of Glamorgan Council call centre team situated in the heart of Barry. As a Customer Service Representative, you will be the first point of contact for residents seeking support and information about a range of services that the council provides. Your role will involve supporting our residents including some of our most vulnerable with raising requests, signposting to appropriate services in our community, reporting concerns and taking payments for many Council services.

Values

• Ambitious: Forward thinking, embracing new ways of working and investing in our future.
• Open: Open to different ideas and being accountable for the decisions we take.
• Together: Working together as a team that engages with our customers and partners, respects diversity and is committed to quality services.
• Proud: Proud of the Vale of Glamorgan; proud to serve our communities and to be part of the Vale of Glamorgan Council.

About the role

Pay Details: Grade 4, SCP 5 - 7, £25,583 - £26,403 (pro rata), £13.26 - £13.69 (hourly Rate)

Days / Hours per Week: Monday to Friday 37 hours per week

Main Place of Work: Civic Offices, Barry

Description: Contact OneVale is a first point of contact for all Council wide services to the public and other customers of the Vale of Glamorgan. Our teams provide information, advice, signposting and referral for further assessment across a range of communication channels, principally by telephone and email.

About you / You will need

• Previous experience in a call center / customer service environment
• Good computer skills
• Excellent communication skills
• The ability to record information accurately
• Willingness to work as part of a busy team