Customer Service & Product Expert for Store & Events

Bandai Namco Amusement Europe Ltd; Braintree; On-site; GBP 18,000 - 23,000; Full time

Job summary

Bandai Namco Amusement Europe Ltd is seeking a friendly store associate in Braintree to deliver excellent customer service, greet guests, and assist on promotions and events.

You will become an expert on our product offerings, handle tills and merchandising, maintain a clean shop floor, and support management in achieving sales targets. The role may involve off-site events at times and requires a professional appearance.

Responsibilities

• Greet and welcome customers with a warm, friendly demeanour.
• Function as an expert in our product offerings, answering customer questions and providing recommendations.
• Ensure the store is well-maintained, clean, and visually appealing.
• Process customer transactions accurately and efficiently. Any errors are to be reported to management.
• Work on all the sites departments as required i.e. tills, arcade areas, shop floor retail, Gashapon, game promotion, etc.
• To assist on promotions, themed events, exhibitions etc. Occasionally these may be off site.
• Ensure that all machine faults are reported correctly.
• Work with the store management team to achieve sales targets and meet performance goals.
• Assist in inventory management, including receiving, stocking, and organising merchandise.
• Work with management and colleagues to identify opportunities to increase the areas market share of trade within the locality.
• Provide onward training to other employees.
• Contribute to a positive and inclusive team environment.

Job description

Bandai Namco Amusement Europe Ltd is seeking a friendly store associate in Braintree to deliver excellent customer service, greet guests, and assist on promotions and events.

You will become an expert on our product offerings, handle tills and merchandising, maintain a clean shop floor, and support management in achieving sales targets. The role may involve off-site events at times and requires a professional appearance.