Customer Service Assistant

Bandai Namco Amusement Europe Ltd.; Stretford; On-site; GBP 12,000 - 15,000; Full time

Job summary

Bandai Namco Amusement Europe Ltd in Trafford seeks a customer-focused team member for front-line operations. You will serve guests, handle cash and tokens, and help maintain a clean, safe, and friendly environment across attractions and outlets.

You will work as part of a team, promote facilities, support promotions and events, and follow health, safety and food hygiene policies. Age 18+ is required, with training provided to operate site attractions.

Qualifications

• 18 years or older required
• Willingness to work across multiple sites/departments
• Friendly and professional demeanor

Responsibilities

• Serve customers with courteous, helpful service and resolve initial queries or complaints
• Assist across site departments when required (bowling reception, lanes service, prize shop, food outlets, bars, dodgems)
• Promote facilities to guests through 1-2-1 conversations about products and offers
• Support promotions, themed events and off-site exhibitions when needed
• Carry out cleaning duties to maintain a clean environment
• Report machine faults and cash/token handling errors promptly to management
• Operate site attractions as trained and required
• Replenish stock and restock outlets, including bars and prize shop as needed
• Receive deliveries and put away stock
• Collaborate with management to improve local market share
• Support personal development via training and distance learning
• Provide on-the-job training to colleagues
• Complete tasks set by manager during yearly reviews

Skills

Customer service

Cash handling

Teamwork

Communication

Job description

Mission Statement

The aim is to make Namco Funscape Trafford the site that you work in, as successful and profitable as possible. We can only achieve this if we have happy customers that want to return and tell others about their experience. To do this we need to build good customer loyalty. Customer loyalty involves building a long-term relationship between Bandai Namco Amusement Europe Ltd. and the individual customer to improve profitability and return visits.

To achieve the above we must all work together as a team to provide the best possible customer experience in a clean, safe and friendly environment. All employees have a duty to uphold the high brand image of the Namco brand profile within the marketplace and ensure that all policies and procedures as set out in the various compliance and policy manuals are always adhered to.

Due to the nature of the role, we can only accept candidates who are 18 years of age or over.

Main Duties

• Serve customers taking account of the principles of great customer service, always remaining helpful and courteous. Including dealing with; customer queries, complaints (initial stage) etc.
• The main area of your responsibilities would be to work on our Japanese high-quality IP products although you should be prepared to work on all the sites departments as required i.e. bowling reception, lanes service, prize shop, food outlets, bars, dodgems etc, as and when required.
• Promote the sites facilities, to potential new and existing customers using the following methods: 1-2-1 personal discussions regarding our product range and materials.
• To assist on promotions, themed events, exhibitions etc. Occasionally these may be off site.
• Carry out cleaning duties as instructed. You only get one chance to make a great impression.
• Ensure that all machine faults are reported correctly and as quickly as possible.
• Ensure that all transactions are dealt with correctly and that any errors are reported to management.
• Ensure the correct handling of both cash and token in your float are handled and reported as trained.
• Operate any of the site attractions as required and trained to do so.
• Carry out replenishment tasks i.e. refilling vending machines, re-stocking bars including alcoholic drinks, re-stocking the prize shop etc. when required.
• Receiving deliveries and putting away as required.
• Work with management and colleagues to identify opportunities to increase the areas market share of trade within the locality.
• Support your own development via online or distance learning courses.
• Provide onward training to other employees.
• Ensure you complete the tasks set for you by your manager from your personal yearly review.

Responsibilities

• Carry out all duties as trained.
• Follow all policies and procedures as trained.
• Ensure all paperwork that you are responsible for is correctly completed.
• Always Adhere to all Health and Safety legislation.
• Always Adhere to all Food and Hygiene legislation.
• Ensure all visitors are dealt with correctly as trained i.e. police, enforcement officers, workmen, company reps etc.
• To report any incidents to management straight away.
• Ensure all back-office areas are always secure.
• You must always be clean and tidy in your appearance.
• Develop a good working relationship between your colleagues and management.

Fun for All into the Future

Bandai Namco is an Equal Opportunity Employer. As firm believers in diverse thinking, we strive to build a workforce that is representative of our audiences, society and the world around us. We are committed to an employment process that respects a variety of voices, identities, backgrounds, experiences and perspectives.

Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates based on merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, neurodiversity, disability or any other category protected by law.