Venue Duty Manager - Lead Shift & Guest Experience

Bandai Namco Amusement Europe Ltd; Stretford; On-site; GBP 26,000 - 34,000; Full time

Job summary

Bandai Namco Amusement Europe Ltd is seeking a Duty Manager to lead a busy, multi‑faced venue. You will supervise front‑of‑house teams across reception, attractions, bars and retail, ensuring smooth daily operations and exceptional guest experiences.

You will be the on‑site senior person, responsible for safety, cash handling, stock, and staff development. This role suits a proactive, people‑focused leader who thrives in a dynamic leisure setting.

Qualifications

• Experience as a supervisor or manager in leisure, hospitality, retail or a similar customer-facing setting.
• Ability to stay calm and decisive when the venue is busy or challenging.
• Strong coaching and motivation skills for a young, energetic team.
• Willingness to learn licensing, food safety and gambling compliance requirements.

Responsibilities

• Lead the shift: open/close the venue, run the shift checklist, deploy staff across departments.
• Deliver great service: manage bookings, enquiries and promotions, handle complaints.
• Maintain safety: ensure licensing, hygiene, gambling and health and safety compliance.
• Manage finances: handle floats and transactions, end-of-day banking and paperwork.
• Own stock: manage stock lines, conduct stock takes and check deliveries.
• Develop the team: train staff, conduct appraisals and participate in interviews.
• Handle incidents: report faults, manage incidents and safeguard visitors.
• Support business growth: attend weekly management meetings and share ideas.

Skills

Supervisory experience

Customer service excellence

Cash handling

Team leadership

Licensing & compliance knowledge

Job description

Bandai Namco Amusement Europe Ltd is seeking a Duty Manager to lead a busy, multi‑faced venue. You will supervise front‑of‑house teams across reception, attractions, bars and retail, ensuring smooth daily operations and exceptional guest experiences.

You will be the on‑site senior person, responsible for safety, cash handling, stock, and staff development. This role suits a proactive, people‑focused leader who thrives in a dynamic leisure setting.