Field Service Assistant

Bandai Namco Amusement Europe Ltd.; Watford; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Company car

Fuel card

Company phone

Annual bonus

33 days leave

Independent work

Job summary

Bandai Namco Amusement Europe Limited is seeking a Field Service Assistant to join our on-the-road team covering Watford and Finchley. This full-time role requires 40 hours per week with weekend availability.

You will handle monetary collections, complete documentation, balance cash and records, and perform routine maintenance on machines at sites within your area. You’ll work with the Service Manager and engineers, maintain company keys securely, and attend national locations as needed.

Responsibilities

• To be responsible for the monetary collections for all types of games sited within specific locations.
• To complete all documentation, paper-work and computer records as directed to the very highest standard.
• To ensure that all monies and records balance correctly before leaving site.
• To be responsible for keeping your own issued Company Keys and the Site Keys when collecting in a safe and secure place at all times. Loss of keys is considered an act of Gross misconduct.
• To concentrate on, cement and develop the company’s business with its existing major customers and any other additional organisation with which the company develops a significant future business relationship.
• To communicate regularly with Business Manager, Collections Coordinator and Senior Engineers and to work to the rota as laid down on a monthly basis.
• To represent the company in both manner and appearance befitting the role.
• To provide regular maintenance as instructed and to ensure that all machines and sites within the area of your responsibility are maintained to the highest standard of appearance.
• To complete service logs and/or call reports as directed.
• To attend at any national sites for whatever reason as requested.
• To ensure that the company vehicle is kept in a clean and tidy manner.
• To perform such other tasks as may be reasonably requested by the Company to meet its on-going requirements.

Job description

Bandai Namco Amusement Europe Limited

Job Title: Field Service Assistant

Reporting To: Regional Service Manager

Job Type: Full-time

Working Hours: 40 hours per week, weekend availability necessary.

Work Location: On the road field service in and around the areas of Watford & Finchley

Who We Are

At Bandai Namco, we’re working to create a brighter future for everyone. We are led by our core values helping to connect people and societies in the enjoyment of uniquely entertaining products and services. Bandai Namco Amusement Europe Ltd. is a leading manufacturer, distributor, and operator in the global entertainment industry. We champion receptive and spirited individuals and provide them with an encouraging environment for innovation and personal development.

Duties

• To be responsible for the monetary collections for all types of games sited within specific locations.
• To complete all documentation, paper-work and computer records as directed to the very highest standard.
• To ensure that all monies and records balance correctly before leaving site.
• To be responsible for keeping your own issued Company Keys and the Site Keys when collecting in a safe and secure place at all times. Loss of keys is considered an act of Gross misconduct.
• To concentrate on, cement and develop the company’s business with its existing major customers and any other additional organisation with which the company develops a significant future business relationship.
• To communicate regularly with Business Manager, Collections Coordinator and Senior Engineers and to work to the rota as laid down on a monthly basis.
• To represent the company in both manner and appearance befitting the role.
• To provide regular maintenance as instructed and to ensure that all machines and sites within the area of your responsibility are maintained to the highest standard of appearance.
• To complete service logs and/or call reports as directed.
• To attend at any national sites for whatever reason as requested.
• To ensure that the company vehicle is kept in a clean and tidy manner.
• To perform such other tasks as may be reasonably requested by the Company to meet its on-going requirements.

Benefits

• Company car & fuel card
• Company phone
• Annual Discretionary Bonus Scheme – Employees may be eligible for an annual bonus, subject to both individual performance and overall company performance. Please note that bonus payments are discretionary and not guaranteed.
• 33 Days annual leave per annum
• Work with a great deal of independence but supported by a great network of people.

Fun for All into the Future

Bandai Namco is an Equal Opportunity Employer. As firm believers in diverse thinking, we strive to build a workforce that is representative of our audiences, society and the world around us. We are committed to an employment process that respects a variety of voices, identities, backgrounds, experiences and perspectives.

Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates based on merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, neurodiversity, disability or any other category protected by law.